Drive retention

Job description

Give your customer success team the tools to increase retention fast. To improve satisfaction, drive loyalty, and grow profits, your customer success team needs a unified and AI-powered workspace that's connected to your CRM. This makes it easy to understand customer pain points, implement feedback, and automate tasks. With Service Hub, your team can: 1. Get access to data that offers complete visibility into customer activities. 2. Leverage customer feedback management to improve service team operations. 3. Use AI to save customer success reps time and keep all teams connected. 1. Access unified data that provides full visibility into customer issues. You want your customers to succeed — so do we. Manage your book of business in one unified view and determine churn risk with customer health scores so your CSMs can prioritize outreach and address customer needs before they raise concerns. View customer health scores and product usage data in the customer success workspace. Get a holistic customer view with an HubSpot's Smart CRM . 2. Incorporate customer feedback to improve success team operations. By increasing customer satisfaction, you can drive retention and revenue. But to do this, you need to know what is and isn’t working well for customers. Automatically collect customer feedback through CSAT, NPS, CES, and custom surveys to track trends and report on insights. Then, use those customer service metrics to identify the parts of the customer journey that need improvement to resolve common challenges proactively. Collect and implement customer feedback from NPS, CES, and CSAT surveys. Uncover insights with customer service analytics reports to improve team efficiency. 3. Use AI-powered tools that save time and keep your teams connected. For customers to succeed, CSMs need a workspace to stay aligned, track the customer journey, and view customer insights. With HubSpot’s customer success tools, CSMs can automate tasks and manage their book of business, all in one place. Collect call details and get AI-powered insights with conversation intelligence . Scale personalized customer support with an AI agent that saves you time. Customer success teams have experienced these results with Service Hub: 66% of users feel more connected to their customers Source 30% of users experienced customer churn reduction Source 15 hours saved per week for each rep using AI HubSpot global survey of 1,401 service leaders in October 2023 Service Hub — improve customer success with AI-powered insights. With HubSpot’s customer service software, your customer success team can offer high-quality and efficient service that improves customer satisfaction. Automate time-consuming tasks, uncover opportunities to upsell or cross-sell, and apply unified customer insights to drive customer retention. Learn more service automation sofware Get started free Discover how businesses like yours are driving retention: Kahoot! Uses HubSpot for Faster, Streamlined Communication With HubSpot, Kahoot! streamlined communication across departments and used automations to save time on manual processes. Read Kahoot! story How Functionly Increased Site Performance by 400% With HubSpot Functionly used HubSpot to focus on consolidation and centralization to power growth. As a result, it saw a 400% increase in site performance. Read Functionly story Swapfiets Drastically Improves Customer Response Time With Service Hub Swapfiets shortened ticket response time and improved member experience using HubSpot. Read Swapfiets story Related Resources HubSpot's Guide to Customer Service Software Understand how customer service drives retention, and learn how HubSpot's Service Hub software empowers teams to deliver delightful customer experiences. Check out the guide Create and Conduct Customer Loyalty Surveys in HubSpot Discover everything you need to know about creating a customer loyalty survey within HubSpot. Read the article Supercharging Service Hub through Integrations Enhance your Service Hub account with integrations so your team can focus on delighting customers. Watch the lesson Drive Customer Retention With Service Hub Get a demo or get started for free today with the AI-powered customer service solution that improves customer satisfaction and retention. Get a demo of Service Hub software Get started free with Service Hub software Explore Other Use Cases How to Streamline and Scale Customer Support With Service Hub Discover how using HubSpot can scale customer service and delight customers faster. Empower reps to resolve tickets quickly with customer service software. 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