Sr Technical Lead (Support & Operations)

Job description

Key Responsibilities Software Deployment & Application Management Package, test, deploy, and maintain enterprise applications using approved packaging and deployment processes. Manage software distribution, version control, upgrades, rollback coordination, and retirement activities. Coordinate with application owners for deployment planning, pilot validation, and post-deployment issue resolution. Support software lifecycle management, license compliance inputs, and deployment reporting. Troubleshoot application deployment failures, installation errors, dependency issues, and user-impacting software issues. Maintain deployment documentation, SOPs, runbooks, and knowledge articles. Microsoft Intune Administration Administer Microsoft Intune for endpoint and mobile device management across enterprise devices. Manage device enrollment, provisioning, compliance policies, configuration profiles, and security baselines. Deploy and manage applications, updates, and endpoint configurations through Intune. Configure and maintain endpoint security controls, conditional access alignment, and compliance monitoring. Monitor endpoint health, patch compliance, update deployment status, and remediate non-compliant devices. Support Windows Autopilot and co-management with MECM/SCCM where applicable. Develop and maintain PowerShell scripts or automation routines to improve operational efficiency. Power Platform Administration Administer Power Platform environments, tenant settings, production environments, and platform governance controls. Manage environment provisioning, access control, security settings, subscriptions, and permissions. Configure and maintain Data Loss Prevention (DLP) policies as per approved governance requirements. Monitor Power Platform health, usage, capacity, resource consumption, and platform performance. Support Power Platform Center of Excellence (CoE) Starter Kit monitoring and governance activities. Perform routine maintenance, track Microsoft service updates, and implement required security enhancements. Provide incident and problem management support for platform-related issues and coordinate with Microsoft support for critical incidents. Operations, Governance & ITSM Handle incidents, service requests, changes, and problem tickets using the ITSM process. Perform root cause analysis for recurring endpoint, deployment, and platform issues and implement preventive actions. Maintain operational dashboards, compliance reports, deployment metrics, and service performance reporting. Participate in audits, security reviews, and compliance validation activities. Ensure all operational changes follow approved change management and governance processes. Create and maintain runbooks, SOPs, troubleshooting guides, and knowledge articles. Skill Requirements Required Skills Skill Area Required Skills Endpoint Management Microsoft Intune administration, endpoint compliance, configuration profiles, device enrollment, Autopilot, patch/update management. Software Deployment Application packaging, software distribution, version control, deployment reporting, troubleshooting deployment failures. Power Platform Power Platform admin center, environment management, DLP policy administration, CoE Starter Kit monitoring, platform health and usage monitoring. Security & Compliance Endpoint security baselines, conditional access alignment, security settings, audit readiness, DLP governance. Automation PowerShell scripting, operational automation, reporting scripts, workflow support. ITSM & Operations Incident, Problem, Change, Service Request Management; documentation, SOPs, and stakeholder communication. Other Requirements Preferred Qualifications & Certifications Bachelor’s degree in Engineering, Computer Science, Management Information Systems, or related field. Microsoft Certified: Endpoint Administrator Associate or Microsoft Intune certification. Microsoft Power Platform Fundamentals (PL-900) or Power Platform administrator-related certification. Microsoft Azure Administrator Associate certification is preferred. ITIL Foundation certification is preferred. Experience supporting enterprise-scale endpoint management and digital workplace operations. Good-to-Have Skills PatchMyPC, Quest KACE, Nexthink, MECM/SCCM, Entra ID, and endpoint analytics tools. Power Automate and Power Apps operational support experience. Experience with compliance dashboards, deployment reporting, and service review metrics. Experience in global managed services or 24x7 enterprise support environments. Key Deliverables / Expected Outcomes Successful software deployment, upgrade, and lifecycle management. Stable and compliant endpoint environment managed through Intune. Governed and secure Power Platform environment with controlled DLP policies. Timely incident resolution and service request fulfillment. Accurate operational reporting and documentation. Improved endpoint compliance, reduced deployment failures, and better operational visibility. Continuous improvement through automation and process optimization. Provide 24x7 operational support , monitoring, incident management, and troubleshooting to ensure service availability and business continuity Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments. . Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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