Associate, WFM Real Time Management| 1 RTA (External) | Yogyakarta

Job description

Job Title: Associate, WFM Real Time Management| 1 RTA (External) | Yogyakarta Job Description Key Responsibilities: RTA will act as a liaison between the Centralized and Site WFM teams. Preparation of daily / Weekly / Monthly MIS reports & presentations / decks Resolve escalated issues and requests from site management Root cause analysis of SLA deviations, action plan development and resolution Monitor real-time queue, schedule adherence & attendance. Key daily exception requests and update schedules Cross-train with Scheduling Analyst Optimize breaks the day of or day before the actual schedule Schedule ADHOC intra-day training requests and update schedules Produce and analyze daily efficiency reports (representative availability, access level etc.) Attend centralized and/or site management meeting, as required Cater to real time adhoc requests as and when required Skills Required good communication skill. Required good knowledge of MS Excel & Power point. Proficiency with computers Willing to work 24*7 Ability to handle pressure situations Drive for self-learning and knowledge enhancement Location: IDN Yogyakarta, Lippo Mall Floors 1 & 6 Language Requirements: English Time Type: Full time