Norcross Field Engineering, Data Center SME GA 30092

Job description

About the role We are seeking a Field Engineering Subject Matter Expert focused on Data Center delivery to help define how complex enterprise and hyperscale field work is prepared, delivered, validated, and improved. This is a senior technical individual contributor role for someone who combines deep data center field experience with the ability to turn that experience into standards, technical work packages, methods, training, partner qualification, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle. That includes supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards and required artifacts, supporting high risk projects and escalations, developing employees and partners, and helping ensure consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate. What you'll be doing Serve as the practice level technical authority for Data Center delivery across Field Engineering. Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk. Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made. Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence. Define repeatable rack build, hardware deployment, white space, migration, quality, cleanliness, labeling, evidence, and acceptance methods for enterprise and hyperscale programs. Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations. Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners. Assess partner technical capability and readiness for defined work types while partner sourcing and commercial ownership remain with the appropriate teams. Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions. Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods. Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods. Rack installation, rack build, land and level, rack and stack, hardware deployment, and integration. Rack level patching, interconnect, cable management, labeling, evidence, cleanliness, and physical quality. Hyperscale, data hall, white space, enterprise data center, and large scale integration programs. Data center migrations, hardware refresh, deployment sequencing, commissioning support, and recovery planning. Technical work packages, rack build instructions, methods of procedure, readiness checklists, quality checkpoints, acceptance evidence, and closeout standards. What you have Ten or more years of progressive experience in data center infrastructure, rack integration, hyperscale deployment, or related professional services delivery, including at least five years supporting complex or large scale data center programs. Demonstrated field delivery depth in enterprise or hyperscale data centers, including rack installation, rack build, hardware deployment, patching, migrations, testing, or commissioning support. Experience translating rack elevations, bills of material, cable schedules, port maps, pathway plans, and technical standards into repeatable field work packages. Strong understanding of data center safety, cleanliness, contamination control, rack power, grounding and bonding interfaces, airflow and cooling constraints, pathways, containment, physical security, and commissioning dependencies. Experience building technical standards, methods of procedure, work packages, quality checklists, training, or other repeatable delivery artifacts. Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work. Experience leading technical escalations, root cause analysis, corrective action, and quality recovery in mission critical environments. Strong written and verbal communication skills and the ability to influence across functions without relying on direct authority. Willingness to travel based on customer and business requirements and to support nonstandard work windows when required. Experience with hyperscale, AI data center, large data hall, cloud, colocation, or large enterprise data center delivery. BICSI Data Center, infrastructure, OEM, safety, or other role appropriate credentials. Experience with rack integration, factory or service center build, staging, logistics, and field installation workflows. Experience in a partner led or subcontracted delivery model. Experience mentoring senior technical professionals and developing technical training. Bachelor's degree in a relevant technical discipline or equivalent practical experience. Complex opportunities are technically sound and major field delivery risks are identified early in the sales motion. Priority services have clear, adopted technical standards, required artifacts, and repeatable delivery methods. Project Engineers and delivery teams receive expert support without losing project ownership. Recurring quality defects, rework, scope gaps, and material gaps between planned and actual execution decrease over time. Field lessons are reflected in updated delivery standards, SOW inputs, labor and productivity assumptions, and Costing / Estimating guidance for future opportunities. Sales, Solutions, and Costing / Estimating receive credible field insight early enough to improve the next opportunity before it becomes a delivery problem. Employees and delivery partners become more capable and consistent. Field Engineering can scale the practice without relying on the SME to personally participate in every project. This role combines remote work with regular travel to customer and project sites. Work may take place in offices, campuses, warehouses, data centers, construction integrated environments, or other customer facilities depending on the practice. Customer access, safety, credential, and work schedule requirements apply. Human Resources should append the company approved compensation range, benefits, equal employment opportunity language, accommodation language, employment eligibility language, physical requirements, and state or local disclosures before publication. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses w