Director, Product Management

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview Mastercard develops and delivers world-class risk, security products and services for its customers across the globe. As part of the North America Services organization, the Security Solutions team is focused on providing intelligence within authorization & authentication flows to improve the consumer experience and help deliver against partner KPI's (Approval & Fraud Rates, False Positive Ratios, and limited Friction) while sustaining and advancing an ecosystem of Trust and positioning Mastercard as the Network of choice. The candidate will serve as a market manager for a critical suite of products that deliver material annual revenue while advancing new products to that deliver against regional growth targets. Candidate will collaborate with internal and external partners within the region and at the global level to lead the launch and expand use of Mastercard’s industry-leading security solutions - including authorization and authentication solutions, digital identity, and product partner collaboration strategy. The candidate will ensure the products they manage are successful through all phases of the lifecycle – Concept, Market Test, Commercialization, Enablement and Scale. The Role: Market Management • Monitor and manage the annual revenue budget established for product suite. • Serve as product ‘ambassador’ by driving thought leadership agenda - articulating strategy, innovation roadmap and value proposition in industry, customer and internal forums. • Capture market needs by leveraging data insights, voice of the customer and monitoring market conditions. • Develop and maintain ongoing assessment of competitive landscape to inform sales strategy and future product roadmap. Go-to-Market • Work closely with sales teams to develop and manage pipeline for new and existing identity solutions. • Enable sales teams with content and training required to execute product and market sales objectives. • Serve as identity solution expert and support advanced sales opportunities as-needed. Ongoing Management • Assist in the development of next gen market strategy for security solutions and lead corresponding execution of product go-to-market plans. • Work with regional product and sales teams on opportunities to uniquely package services for specific customer segments. •You will manage a high-performing team and expected to develop and mentor the team to take-on new levels of responsibility and workloads •Ability to manage and operate in a highly visible role with a degree of independence & be able to make strong decisions with a degree of uncertainty All about you: •Experience in the Financial Services/Payments and understanding of the digital payments and security landscape industry highly preferred. • Superior communication, presentation and interpersonal skills with experience interacting with senior leaders (both internal and external). • Strong ability to interact with, build consensus and influence across a variety of internal and external business partners at all levels of leadership. • Strong analytical and problem-solving ability. • Highly motivated, self-starter with a proven track record of delivering success while operating within a team environment. • Bachelor’s degree required and MBA preferred • Position requires up to 15% travel Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.THIS POSTING IS NOT FOR A CURRENT VACANCY, BUT MASTERCARD IS SEEKING RESUMES TO REVIEW IN THE FUTURE WHEN JOBS BECOME AVAILABLE. Pay Ranges Purchase, New York: $179,000 - $305,000 USD O'Fallon, Missouri: $156,000 - $265,000 USD