Lead Cloud Applications Consultant

Job description

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Lead Cloud Application Consultant , you will lead the delivery and support of OpenText solutions deployed within the OpenText Cloud, ensuring reliability, performance, and service excellence for our clients. Acting as a senior technical expert and escalation point, you will guide the resolution of complex operational issues, collaborate across multiple teams, and drive continuous improvement initiatives. You will also play an important role in mentoring and developing junior team members, sharing technical expertise and best practices to strengthen the team's overall capability. Your contributions will directly support service excellence, system stability, and client success across complex cloud environments. What the role offers Opportunity to lead support and administration activities for enterprise-scale applications within the OpenText Cloud Exposure to leading cloud technologies including AWS, Google Cloud, Azure, Kubernetes, and VMware Collaboration with Product Support, IT, Network Operations, and Professional Services teams on complex technical challenges A leadership role that includes mentoring, coaching, and developing junior consultants and team members Hands-on responsibility for production application management, monitoring, troubleshooting, and service restoration The ability to influence operational excellence, best practices, and continuous improvement initiatives What you need to succeed Extensive experience in an IT support or consulting environment supporting enterprise-level, multi-tiered applications Strong experience working within an ITIL-based service delivery framework and cloud platforms such as AWS, Google Cloud, or Azure Administration experience with Windows, UNIX/Linux, VMware, Kubernetes, and web or application servers including IIS, Apache, Tomcat, and JBoss Knowledge of relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL, along with scripting or programming experience in SQL, Shell, Java, or JavaScript Proven ability to provide technical leadership, mentor team members, and act as an escalation point for complex issues Strong communication skills and a commitment to delivering exceptional client service while supporting rotational shifts and on-call activities One last thing OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. #LI-GM1 OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.