Global Technical Services Training and Education Specialist

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionJOB SUMMARY Waters Corporation is seeking a Global Technical Services Training and Education Specialist to join our talented and diverse team. As a Training and Education Specialist, you will become part of the Global Technical Services organization and support the Molecular Diagnostics (MDx) and Clinical Diagnostics service portfolio based in Sparks, MD. This role develops, coordinates, and delivers technical training for customers and associates while supporting consistent global training standards, product readiness, and customer satisfaction. The Training and Education Specialist serves as a trainer for assigned products, coaches regional trainers, manages certification activities, and contributes training deliverables to new product development projects. The role requires strong knowledge of customer needs, adult learning principles, technical products, and quality requirements. The key focus areas for this Global Technical Services Training and Education Specialist role are: Trainer for assigned MDx product and curricula. Continuous training improvement through guided performance analysis and learner feedback. Training Extended Core Team or Core Team Member for low- to mid-complexity new product development projects. Global consistency in customer and associate training through coaching and certification of regional trainers. DUTIES & RESPONSIBILITIES Coordinate and deliver certified technical training programs and supporting materials for customers and internal associates in accordance with quality and regulatory requirements. Conduct Train-the-Trainer classes, certify instructors, and examine associates against defined qualification criteria. Participate as a Core Team or Extended Core Team member in the new product development process when required and own assigned training deliverables. Review and evaluate service manuals, end-user manuals, and related technical content for accuracy, usability, and training readiness. Learn new product and technology concepts quickly through professional learning platforms and available technical resources. Deliver complete, accurate, and effective training in alignment with product development timelines, launches, and global business goals. Create and communicate training updates, bulletins, policies, procedures, and related information to Global Service organizations. Manage internal training certification programs and maintain appropriate training and qualification records. Coach regional trainers on effective knowledge transfer, adult learning practices, and consistent global delivery standards. ADDITIONAL RESPONSIBILITIES Monitor learner and customer feedback, identify performance gaps, and recommend improvements to training content, methods, and support tools. Support Tier 3 technical escalations in collaboration with regional service, technical support, and cross-functional teams when required. Promote a safe working environment and support ongoing communication of applicable safety procedures. Travel to regional, national, or customer locations to conduct training sessions and educational seminars as business needs require. SKILLS & COMPETENCIES Business & Industry Understanding: Communicates the business and customer impact of products and understands the needs of regulated laboratory and medical device environments. Training Delivery & Facilitation: Delivers comprehensive and effective training to audiences with varied technical backgrounds, cultures, and learning styles. Instructional Design: Designs and implements instructional resources, job aids, performance support tools, and other learning solutions. Performance Analysis: Identifies performance goals, gaps, and improvement opportunities through guided analysis and learner feedback. Project Coordination: Manages individual training deliverables within larger projects using established processes and technology tools. Technical Learning: Learns new technical information, products, training technologies, and adult learning concepts quickly and applies them to product support and education. Product Expertise: Capable of training Tier 1 and role-based Tier 2 curricula for multiple products within a product line. Trainer Development: Coaches regional Tier 3 trainers on best practices for effective knowledge transfer and consistent training delivery. Customer Focus: Partners with internal and external customers to identify needs, understand problems, and take appropriate action. Communication & Influence: Expresses ideas clearly and persuasively, applies active listening, and explains how recommended solutions support customer and business goals. Collaboration: Works effectively with others toward common goals and builds alignment across global and cross-functional teams. Adaptability: Adjusts effectively to changing circumstances, tasks, responsibilities, technologies, and stakeholder needs. Cultural Awareness & Inclusion: Adapts communication, perspective, and behavior to work effectively across diverse cultures and environments. Compliance & Ethical Behavior: Acts with integrity and supports standards for quality, fairness, respect, and ethical conduct. Financial Capability: Demonstrates a basic understanding of financial principles and manages training activities and expenses in alignment with established budgets. Safety: Creates and promotes a safe working environment and communicates applicable safety procedures. REQUIRED EDUCATION & EXPERIENCE Bachelor's degree or equivalent education and experience in a technical, scientific, education, or related discipline. Knowledge of technical devices and processes used in microbiology, diagnostics, laboratory, or medical device environments. 2-5 years of experience developing or delivering training programs and supporting materials. Fluent written and verbal English communication skills. Ability to learn and communicate complex technical information to varied audiences. Ability and willingness to work flexible hours when required to support global time zones and business needs. PREFERRED EDUCATION & EXPERIENCE Experience in the medical device, diagnostics, microbiology, life sciences, or regulated laboratory industry. Experience with adult learning principles, instructional design, technical training, or trainer certification programs. Experience supporting new product development, product launches, or cross-functional project teams. Expe