Sr Subject Matter Expert (Support&Ops)

Job description

Retail Retalix Solution Specialist (L2 Support Engineer) Role Summary The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations. Key Responsibilities Application & POS Support • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications. • Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations. • Support cashier workstations, POS terminals, store controllers, and peripheral devices. • Investigate transaction failures, system performance issues, and data synchronization problems. Retail Operations Support • Support fuel management operations, pump communications, and price updates. • Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues. • Manage product configurations, promotions, discounts, and price book updates. • Support inventory and stock management processes • Perform root cause analysis for recurring incidents. • Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution. • Participate in Major Incident Management and bridge calls. System Administration • Configure and maintain Retalix store systems and user access. • Perform application health checks and proactive monitoring. • Support software deployments, upgrades, patches, and configuration changes. • Validate interfaces between POS, payment systems, controllers, and back-office applications. Documentation & Continuous Improvement • Create and maintain SOPs, Knowledge Articles, and troubleshooting guides. • Support automation and process improvement initiatives. • Conduct knowledge transfer sessions for service desk and support teams. • Identify opportunities to improve remote resolution and reduce field support dependency. Technical Skills Required Retail Applications • Retalix POS Suite • Retalix Back Office System (BOS) • Retail Store Controller Applications • Inventory & Fuel Management Systems POS & Retail Technologies • POS Terminals • Payment Systems (Verifone, Ingenico, etc.) • Barcode Scanners • Receipt Printers • Fuel Pump Integration Systems • Store Networks and Controllers NCR Aloha POS Support Specialist (L2 Support Engineer) Role Summary The NCR Aloha POS Support Specialist is responsible for providing Level 2 technical support for NCR Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders. Key Responsibilities POS Application Support Key Responsibilities Support NCR Aloha POS software, terminals, and restaurant technology platforms. • Troubleshoot order processing, pricing, promotions, discounts, and transaction failures. • Support End-of-Day (EOD) processing and sales reporting issues. • Resolve menu configuration, item availability, and store setup issues. Restaurant Technology Support • Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment. • Diagnose interface issues between Aloha POS and payment processors. • Monitor restaurant systems for availability and performance. • Support restaurant technology upgrades, rollouts, and lifecycle management activities Technical Skills • NCR Aloha POS Administration and Support • Restaurant Technology Platforms • POS Hardware & Peripheral Devices • Kitchen Display Systems (KDS) • Payment Processing Integration Verifone Payment Systems Support Specialist (L2 Support Engineer) Role Summary The Verifone Payment Systems Support Specialist is responsible for the support, administration, troubleshooting, and maintenance of Verifone payment terminals and associated payment ecosystems across retail and fuel sites. The role ensures secure, compliant, and uninterrupted payment processing operations while collaborating with vendors, field engineers, and business stakeholders. Key Responsibilities Payment Terminal Support • Provide Level 2 support for Verifone payment terminals, pin pads, cradles, power packs, and connected peripherals. • Troubleshoot payment transaction failures, terminal connectivity issues, settlement problems, and device configuration errors. • Support payment terminal software upgrades, regulatory updates, and certification activities. • Manage break-fix activities and coordinate hardware replacements when required Payments & Integration Support • Support card payment processing, loyalty integrations, gift cards, and payment gateway interactions. • Investigate authorization failures, settlement discrepancies, and payment variances reported by retail sites. • Coordinate with payment processors, acquirers, OEMs, and vendor support teams. • Validate interfaces between payment terminals, POS systems, and payment platforms. Required Technical Skills • Verifone Payment Terminals • Electronic Payment Processing • Card Acquiring & Settlement Processes • PCI DSS Compliance • Payment Gateways & Loyalty Integrations • POS and Retail Technology Ecosystems • Network Troubleshooting Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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