Billing Supervisor

Job description

About the role Reporting to the Director, OTC Operations, we are looking for a Billing Supervisor to lead daily billing operations within our Global Finance Services (GFS) shared services organisation. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support our performance worldwide. You will oversee Billing Specialists and Senior Billing Specialists, ensuring accurate and compliant invoice generation across assigned client portfolios and legal entities while meeting performance criteria and governance requirements. Working closely with the GFS Revenue Accounting & Collections teams and business stakeholders, you will oversee billing quality. You will also resolve complex billing issues and contribute to the effective delivery of the end-to-end Order-to-Cash process. This is a hybrid working role (2 day per week in office) in our central Manchester office. Responsibilities Billing Operations Leadership Lead daily billing activities across assigned client portfolios and legal entities. Monitor team performance against billing cycle and performance targets. Oversee the billing quality review process to ensure invoices are accurate. Approve resolution of complex billing disputes, client escalations and high-value invoice queries. Oversee client and contract setup within billing systems. Provide guidance and performance feedback to Billing Specialists and Senior Billing Specialists. Collaboration & Governance Partner with GFS OTC Revenue Accounting and Collections teams to resolve invoice issues affecting collections performance and revenue recognition. Ensure billing activities comply with organisational policies, controls and governance requirements. Produce billing performance reporting including invoice volumes, billing cycle adherence, dispute rates and performance dashboards. Support internal and external audits by providing documentation and responding to queries. Work with divisional finance and commercial teams to maintain accurate billing instructions, contract terms and client data. Continuous Improvement Lead and contribute to process improvement and operational efficiency projects. Identify opportunities to improve billing quality, controls and invoice cycle efficiency. About you Qualifications and Experience Experience leading Billing teams within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment is necessary . Bachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration, Commerce or a related discipline. Part-qualified or newly qualified ACA, ACCA, CIMA or equivalent preferred. Demonstrated relevant experience in billing operations, invoice management and OTC processes. Experience managing billing disputes, performance metrics, and billing system administration within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment. Technical & Operational Expertise Strong knowledge of billing operations, invoice management and OTC processes. Team leadership, coaching and performance management capability. Experience with ERP and billing systems such as Oracle Fusion, Maconomy or equivalent. Understanding of billing controls, revenue recognition principles and governance requirements. Problem Solving & Innovation Resolve complex billing disputes, client escalations and operational issues. Identify root causes of recurring billing errors and implement improvements. Support continuous improvement of billing processes and controls. Colaboration & Communication Build relationships with clients, Finance, Commercial and GFS partners. Communicate billing issues, performance