Technology Support Engineer

Job description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview We are looking for an experienced Mac Application Packaging & Support Engineer with strong hands-on experience in VMware Workspace ONE and Mac device management. The role will involve application packaging, deployment, troubleshooting, and administration of Mac devices in an enterprise environment. Must-Have Skills Strong hands-on experience with Workspace ONE UEM for Mac application packaging, deployment, and Mac device management. Experience with App Packager Tool for Mac application packaging. Hands-on experience with Workspace ONE Access. Experience with Workspace ONE Intelligence for reporting, dashboards, and device/application insights. Knowledge of Workspace ONE Enterprise Connector and its integration/use cases. Experience with Workspace ONE Admin Assistant for application packaging and deployment workflows. Hands-on experience with Jamf Packaging Tool. Experience with MunkiPkg for Mac application packaging. Strong troubleshooting skills for Mac application installation, deployment, and configuration issues. Good understanding of macOS application lifecycle management and enterprise Mac support. Key Responsibilities Package, test, deploy, and troubleshoot Mac applications using Workspace ONE and related packaging tools. Manage Mac applications and devices through Workspace ONE UEM. Create and maintain application packages using Admin Assistant, App Packager, Jamf Packaging Tool, and MunkiPkg. Troubleshoot application deployment failures and installation issues. Support Workspace ONE Access and Enterprise Connector-related issues. Develop and maintain Workspace ONE Intelligence reports and dashboards. Collaborate with EUC/Endpoint teams on Mac device management, application deployment, and operational support. Follow enterprise standards for application packaging, testing, documentation, and deployment. Good-to-Have Experience supporting macOS in large enterprise environments. Knowledge of macOS scripting, configuration profiles, certificates, and PKG/DMG application deployment. Experience with enterprise Mac security and compliance requirements. Experience working in an ITIL-based support environment. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.