Lead ICM Data and Business Analyst

Job description

Work Flexibility: Hybrid or Onsite Maternity Leave Cover Fixed Term Contract Hybrid role running until 31st December 2027. This role can be based in Newbury,UK or Cork, Ireland Please note - the duration of this contract does not meet the criteria to allow Stryker to sponsor a work permit for this role Key Skills: Salesforce Cornerstone LMS - CSOD Power BI SQL System Administration UAT Data Cleansing & Validation What you will do: As the Lead ICM Data and Business Analyst, you will be responsible for analytics and platform support across 100+ countries. You’ll collaborate across time zones and cultures—from LATAM to Asia Pacific—helping to keep our systems running smoothly and our insights flowing. You will help ensure continuity of critical operational activities, maintain data quality standards, support business stakeholders, and enable ongoing process improvement initiatives during the maternity leave period. Collaborate with IT to build /test and deploy necessary reporting infrastructure Support and maintain a range of reports and dashboards using various BI tools and databases Actively participate in system implementation or release activities Partner with the Shared Service Teams to support platform upgrades, enhancements, and ensure ticket Service Level Agreements (SLAs) are being met; identify process improvements where possible Provide training and support to end-users on the use of systems and reporting tools Manage and follow up on monthly outstanding action items and reporting to ensure timely completion. Support the scheduling and coordination of ICM meetings and stakeholder communications. Develop and maintain ad hoc Power BI reports and dashboards using SFDC data. Assist with CSOD account administration, user support, and issue resolution. Review and validate manual agent records prior to system uploads to ensure data accuracy and completeness. Prepare and upload monthly data files into the Power BI reporting environment. Perform ad hoc data analysis using Excel and Power BI to support business and operational needs. Maintain and update Azure DevOps with open issues, status updates, and progress tracking. Support data quality initiatives and operational activities across reporting processes. Design, develop, and maintain ICM automation solutions using Microsoft Copilot, Power Automate, and Power Apps to improve operational efficiency and reduce manual effort. What you will need: Degree 4 years experience as an analyst or similar role Strong data modeling and technical expertise SFDC, PBI, CSOD, SQL, AI, PowerAutomate, Power Apps Experience in IT solutions United Kingdom Pay Ranges:United Kingdom: £40,500 - £67,600 GBP Annual Ireland Pay Ranges:Ireland: €51,000 - €86,000 EUR Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. Travel Percentage: 10%