Digital Product Manager

Job description

Career CategoryInformation SystemsJob DescriptionJoin Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let's do this. Let's change the world. In this vital role, you will own the day-to-day product lifecycle for Planisware, connecting user needs, business priorities, and technology delivery to improve product adoption, platform performance, and measurable business outcomes. In this vital role, the Planisware Product Manager will manage the day-to-day product delivery, business administration, sustainment, and continuous improvement of Planisware for Process Development. The role serves as the operational liaison among the state-side Business Product Owner, platform users, business stakeholders, and development teams. The Planisware Product Manager will convert business priorities into an actionable team backlog; coordinate requirements, configuration, testing, releases, user support, and platform documentation; and coach the delivery team in Agile ways of working. Key responsibilitiesProduct management and backlog executionManage and prioritize the Planisware team backlog in alignment with direction established by the Enterprise Business Platform Owner / Business Owner. Support Business Product Owner in translating business needs, user feedback, and processing requirements into clear features, user stories, acceptance criteria, and delivery-ready work. Clarify requirements, make day-to-day scope trade-offs within approved priorities, and keep the delivery team focused on the highest-value work. Coordinate roadmap execution, release planning, demonstrations, stakeholder feedback loops, and status reporting. Planisware administration and product operations Coordinate platform configuration, testing, defect remediation, change control, release readiness, deployment support, and post-release stabilization with technical teams. Monitor support trends, data quality concerns, platform usage, and recurring issues; coordinate corrective and preventive actions. Support Planisware capabilities for project timelines, portfolio information, algorithm-driven resource forecasting, reporting, and integrations. Agile deliveryFacilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and Program Increment or quarterly planning activities. Coach the team on Scrum, flow, quality, transparency, self-management, and continuous improvement practices. Identify and remove impediments; coordinate dependencies, risks, and delivery issues across business, product, platform, and partner teams. Use delivery measures such as sprint goal attainment, cycle time, throughput, spillover, and impediment trends to improve team execution and predictability, not to evaluate individual performance. Create an environment of trust, accountability, constructive challenge, and continuous learning. Business analysis, user support, and adoptionLiaise between business owners, users, and development teams to streamline product development and maintain shared understanding of priorities and requirements. Gather and analyze user feedback and voice-of-customer input; identify support needs and convert validated insights into backlog items or process improvements. Coordinate user onboarding, demonstrations, training, communications, job aids, and knowledge articles. Support users in understanding Planisware functionality, data standards, reporting outputs, and resource-forecasting processes. Partner with adjacent KAI platform teams to align capabilities, technologies, dependencies, and user experiences. Governance, quality, and complianceEnsure product delivery and administration follow applicable Amgen policies, quality requirements, documentation standards, and established governance processes. Maintain traceability from business need through requirement, testing, approval, release, and operational support. Escalate material business-priority, risk, scope, or investment decisions to the Enterprise Business Platform Owner / Business Owner. Capture lessons learned and embed improvements in delivery and support practices. Preferred qualificationsExperience administering, configuring, supporting, or managing Planisware or a comparable project and portfolio management platform. Experience serving as a Product Owner, Product Manager, Scrum Master, Business Systems Analyst, or platform administrator in an Agile product environment. Working knowledge of project portfolio management, integrated timelines, resource forecasting, capacity planning, reporting, and data-quality practices. Experience translating business processes into requirements, user stories, acceptance criteria, test scenarios, and release plans. Experience facilitating Scrum and Kanban practices and using Jira, Confluence, Azure DevOps, or comparable delivery tools. Certified Scrum Master, SAFe Scrum Master, Product Owner / Product Manager, PMI-ACP, or comparable Agile certification. Experience coordinating user acceptance testing, release readiness, change management, training, and production support. Experience in biotechnology, pharmaceutical, healthcare, manufacturing, R&D, or another regulated environment. Strong written and verbal communication, facilitation, conflict-resolution, stakeholder-management, and influencing skills. Ability to manage multiple priorities, operate effectively with incomplete information, and maintain delivery focus in a matrixed environment. Education & Experience requirementsMaster's or Bachelor’s degree with 10 -14 years of product, program, project, business systems, or platform experience Demonstrated experience leading cross-functional product, platform, project, or program delivery and directing work across contributors with different areas of expertise. Demonstrated experience managing a product or system backlog from intake through prioritization, build, testing, release, and sustainment. Demonstrated experience facilitating Agile ceremonies and improving delivery flow, transparency, predictability, and team effectiveness. Demonstrated experience administering or supporting an enterprise business application, including issue resolution, documentation, release support, and user enablement. Demonstrated experience communicating risks, dependencies, trade-offs, status, and decisions to business and technical stakeholders. Demonstrated record of solving ambiguous operational or digital-product problems using data, structured analysis, stakeholder input, and sound judgment. How success will be measuredBacklog readiness, transparency, and alignment to approved business priorities. Predictable sprint and release execution, with risks and dependencies surfaced early. Platform stability, timely issue resolution, effective administration, and reduction of recurring support issues. Quality of requirements, testing, documentation, release readiness, and traceability. User adoption, training effectiveness, stakeholder satisfaction, and responsiveness to validated feedback. Continuous improvement in delivery flow, team practices, data quality, a