[MedTech] Sr. Business Operations Specialist - Electrophysiology

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Strategy Job Category: Professional All Job Posting Locations: Seoul, Korea, Republic of Job Description: About Electrophysiogy Electrophysiogy, part of the Johnson & Johnson Medical Devices Companies, is recognized worldwide as a leader in the science behind the diagnosis and treatment of cardiac arrhythmias. For over 30 years, Electrophysiogy has defined the state of design and craftsmanship in diagnostic and therapeutic cardiac catheters. At the same time, Electrophysiogy has delivered mapping and navigation innovations that have advanced the science and practice of electrophysiology. We are searching for the best talent for Sr. Business Operations Specialist to be in Seoul. Responsibility 1. Capital & Platform Strategy, Business Model Development & Execution (40%) · Support the development and execution of capital equipment and platform business strategies aligned with EP Korea's business objectives. · Manage capital sales pipelines, forecasts, installed-base information, and equipment deployment plans. · Coordinate operational processes for capital sales, paid rental, evaluation, warranty, and equipment lifecycle management. · Support business model development through pricing analysis, profitability simulations, and commercial performance tracking. · Coordinate cross-functional activities related to quotations, contracts, internal approvals, equipment installation, and delivery. · Prepare business performance reports and provide data-driven insights to support strategic decision-making. 2. Dealer & Channel Management Optimization (20%) · Monitor distributor performance, including IMS, NTS, inventory levels, Months of Inventory (MOI), and safety stock management. · Track distributor credit utilization, collateral adequacy, and overdue payment risks in collaboration with Finance and Sales. · Develop and maintain distributor performance dashboards and operational KPI reports. · Support distributor contract renewals, channel expansion, and performance improvement initiatives. · Coordinate distributor-related operational issues and follow up on corrective actions. · Support the implementation and performance tracking of distributor incentive programs. 3. Engineering & Technical Service Process Improvement (20%) · Support the standardization and improvement of operational workflows related to equipment installation, upgrades, maintenance coordination, and returns. · Coordinate administrative processes for equipment licenses, spare parts, shipment documentation, and internal approvals. · Maintain visibility of equipment status, deployment schedules, and asset movements in collaboration with Engineering and Marketing. · Identify operational inefficiencies and support process improvements to reduce administrative workload and enhance service efficiency. · Maintain accurate equipment records and documentation to support compliance and audit readiness. · Track operational KPIs and support continuous improvement initiatives across technical service processes. 4. Strategic Projects to Strengthen Business Operations Capabilities (20%) · Support the execution of strategic initiatives to enhance operational efficiency, business scalability, and organizational capabilities. · Develop and maintain standardized operating procedures (SOPs), reporting frameworks, and operational dashboards. · Identify opportunities for process automation, data accuracy improvement, and workflow optimization. · Coordinate cross-functional projects supporting new product launches, business expansion, and operational readiness. · Monitor project milestones, deliverables, and performance indicators to ensure timely execution. · Collaborate with regional and local stakeholders to implement best practices and strengthen Business Operations capabilities. Requirements · Bachelor's degree in Business Administration, Healthcare, Engineering, or a related field. · Extensive experience in business operations, commercial operations, sales management, or related functions, preferably within the medical device or healthcare industry. · Proven experience in business planning, commercial strategy execution, financial analysis, and operational management. · Strong analytical and strategic thinking skills with the ability to translate complex business challenges into actionable solutions. · Demonstrated ability to lead cross-functional initiatives and manage multiple stakeholders across local and regional organizations. · Strong understanding of business performance management, operational governance, and risk management. · Excellent communication, negotiation, and presentation skills in Korean and English. · Strong leadership, decision-making, and problem-solving capabilities with a high level of accountability. · Ability to manage multiple strategic priorities and drive execution in a dynamic business environment. [Preferred Qualifications] · Experience in electrophysiology, capital medical equipment, or complex medical technology businesses. · Experience in developing and managing capital sales, paid rental, evaluation, or other commercial business models. · Knowledge of distributor governance, channel strategy, inventory optimization, and commercial contracting. · Previous people management experience, including team development, coaching, and performance management. · Experience leading operational transformation, process improvement, or organizational capability-building initiatives. · Familiarity with financial modeling, ERP, CRM, Power BI, and business intelligence tools. · Experience working with regional or global stakeholders in a multinational organization. Legal Entity MedTech Location Seoul, South Korea Job Type Regular Application Documents Free-form resume AND cover letter is required (in Korean or English). Application Deadline Open until the position is filled. Notes Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws. Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances. If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted. Submitted documents will not be returned and will be deleted upon request. Required Skills: Preferred Skills: Analytical Reasoning, Brand Positioning Strategy, Business Behavior, Coaching, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Market Research, Presentation Design, Problem Solving, Product Knowledge, Sales Enablement, Sales Support, Solutions Selling, Strategic Sales Planning