Manufacturing IT Support Analyst

Job description

Job Description Salary up to £40,000, depending on experience, +20% shift allowance Location Miskin, South Wales Working pattern Full-time shift-based role providing manufacturing support coverage The Manufacturing IT Support Analyst provides advanced, customer-focused support for manufacturing information and operational technology, including shop-floor devices, specialist applications, test rigs, networks, peripherals and supporting servers. Working independently within established standards, the role handles complex escalations, guides colleagues and contributes to projects and service improvements. Working Hours and Shift RequirementsThe role works rotating early (06h00–14h00) and late (14h00–22h00) shifts. Occasional additional support may be required for critical incidents, planned changes or business continuity, subject to company arrangements. Responsibilities Specialist Support and Service DeliveryOwn and resolve complex incidents and requests affecting manufacturing IT and operational technology within agreed priorities and service levels. Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases. Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers. Communicate clearly with customers, maintain accurate records and escalate production risks promptly. Manufacturing Technology and Operational ResilienceMaintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality. Guide the introduction and replacement of shop-floor solutions, considering security, supportability, interoperability and lifecycle risk. Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts. Support patching, vulnerability remediation, obsolescence management and recovery planning. Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures. Problem Management and Continuous ImprovementInvestigate recurring or high-impact issues using root cause analysis and recommend sustainable fixes. Use support trends, risks and feedback to identify automation, standardisation and service improvements. Maintain procedures, system records, knowledge articles, diagrams and recovery guidance. Share specialist knowledge and promote consistent support practices. Projects, Change and Supplier EngagementLead defined technical workstreams and internal improvements, managing activity, risks, dependencies and communications. Assess changes, support testing and implementation, and ensure operational readiness, documentation and handover. Work with suppliers to investigate faults, develop proposals and address service issues. Present technical findings and recommendations clearly while balancing project and operational priorities. Key requirements Substantial second-line or specialist IT support experience, including ownership of complex incidents. Strong troubleshooting skills across Windows endpoints, hardware, networks, peripherals and business applications. Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment. Working knowledge of incident, request, problem, change and knowledge management. Ability to assess risk, prioritise competing demands and make sound decisions within standards. Clear communication, documentation and knowledge-sharing skills. A collaborative, customer-focused and safety-conscious approach, with the ability to work independently. Desirable requirements Experience with operational technology, industrial controls, test systems or manufacturing applications. Knowledge of cyber security and vulnerability management in operational environments. Experience with servers, databases, virtualisation, endpoint management or monitoring. ITIL Foundation or relevant Microsoft, networking, cyber security or vendor certification. Experience leading technical workstreams, service improvements or internal projects. Additional requirements Candidates must hold a full UK driving licence and be willing to travel regularly between UK manufacturing sites, work a rotating shift pattern, undertake reasonable physical activities associated with IT equipment, and comply with all site access, security, safety, and manufacturing control requirements. Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join Renishaw Health Trust (Aviva) and an Employee Assistance Programme for employees and family. Please click here for further information about our benefits. At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 490384 or recruitment@renishaw.com. Please click here for further information about diversity and inclusion at Renishaw. Employment Type: Permanent Time Type: Full time Requisition Number: R10224 Manufacturing IT Support Analyst (Open)