Abu Dhabi Technical Service Manager Refining Catalysts

Job description

BASF is a leader in innovative catalysts for the petroleum refining industry. Through its Fluid Catalytic Cracking (FCC) catalysts, additives, and expert technical services, the business helps customers maximize the production of high-value fuels and petrochemicals while addressing their unique operational needs. With a strong focus on customer-driven research and development, BASF continuously develops innovative solutions that enhance refinery efficiency, flexibility, and profitability. WHAT YOU CAN EXPECT Technical Service Manager – Refining Catalysts is responsible for delivering technical expertise and customer support across BASF’s FCC catalyst and additive portfolio. The role partners closely with refinery customers, commercial teams, manufacturing, R&D, and product management to optimize catalyst performance, solve complex operational challenges, strengthen customer relationships, and drive sustainable business growth. Provide expert technical support for FCC catalyst and additive applications, including performance monitoring, troubleshooting, and refinery unit optimization Build and maintain strong customer relationships through technical reviews, site visits, performance assessments, start-ups, and turnaround support Analyze refinery operating data and catalyst performance to identify improvement opportunities and deliver value-driven recommendations Lead the resolution of complex technical and operational challenges while ensuring alignment with customer and business objectives Support business growth by collaborating with commercial teams on customer retention, technical value selling, and new business opportunities Partner with R&D, manufacturing, product management, and technology teams to develop, evaluate, and commercialize innovative catalyst solutions Manage technical projects and customer deliverables while ensuring high standards of safety, quality, and compliance Collaborate with licensors, laboratories, consultants, and industry experts to deliver best-in-class technical solutions and customer service Drive continuous improvement initiatives to enhance technical processes, operational effectiveness, and customer satisfaction Represent BASF as a trusted technical advisor and industry expert within the refining sector WHAT YOU OFFER Bachelor's, Master's, or PhD degree in Chemical Engineering, Chemistry, Materials Science, or a related technical discipline Minimum 5 years of direct FCC experience, gained within a refinery, licensor, catalyst supplier, additive manufacturer, or a combination of these environments Strong knowledge of FCC catalyst technologies, refinery operations, process optimization, and refinery economics Proven ability to evaluate catalyst performance, analyze operating data, troubleshoot technical issues, and provide actionable recommendations Experience leading technical projects and working effectively within cross-functional and customer-focused environments Strong business acumen with the ability to connect technical solutions to measurable customer value Excellent communication, presentation, and stakeholder management skills Customer-oriented mindset with the ability to build long-term partnerships across diverse stakeholders Willingness and ability to travel approximately 30% of working time Strong analytical, problem-solving, and project management capabilities Diversity is our greatest strength! Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief. Apply now Abu Dhabi, ARE | Instanbul, TUR BASF Middle East Chemicals LLC Marketing & Sales Permanent 145349 Marketing and Sales United Arab Emirates Work model: On-site Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019