Sr Customs Specialist, Amazon Customs and Trade - ACT

Job description

At Amazon, we are working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and driven people. The Amazon Customs and Trade (ACT) team provides customers a one stop shop for international transportation, delivering end to end supply chain solutions. We are seeking a customer centric individual who wants to be part of this journey and manage daily operational tasks and customer queries. A Sr Customs Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross border shipments, for both third party and first party entry filing. You will communicate with sellers, vendors, third party customs brokers and internal operations teams for shipment and document preparation, monitor shipment clearance status and escalate issues when necessary. You will perform data entry for entry filing, classifications, and inspection related delivery form generation, tracking and compliance requirements. You will hold solid knowledge of EU and UK customs and regulatory requirements and apply it as needed, alongside being well versed in entry filing, product classification and documentation requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time. Key job responsibilities - Own daily customs clearance operations for cross border shipments, preparing and verifying import documentation and commercial charges to ensure timely release and delivery - Submit documentation to regulatory agencies and meet daily and weekly KPI targets for entry submission and accuracy - Handle straightforward exams, inspections, holds and government entity exception entries, resolving more complex cases with guidance, and manage first level escalations from the team and sales - Classify simple to moderate goods accurately and advise clients on import restrictions, tariffs and customs matters, collaborating with logistics teams and service providers to resolve shipment issues - Build and maintain customs SOPs and desk guides, perform root cause analysis, and prepare data for weekly and monthly business reviews at team level - Bachelor's degree or industry related certification - Experience in a customs operations or customs compliance role - Gen-AI fluency and active application - Experience with Microsoft Excel and Word - Critical thinking and problem solving capability - Able to understand and interpret regulatory language - Proficient in and able to explain imports, transit procedures, customs debt and duty calculation - Ability to troubleshoot customs entry issues within EU systems (TARIC, NCTS, ICS2, EORI, Union Customs Code) - Strong understanding of which resources to use and when (TARIC, Binding Tariff Information, HTS, internal databases) - Some degree of customs specialisation in a role or vertical - Organised, with attention to detail Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.