Alkhobar LEAD ADMINISTRATOR L2 SAU 8514

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. ͏ Areas of responsibility Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues. SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality. Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes. Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions. Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions. Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives. Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback. Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency. ͏ ͏ ͏ Mandatory Skills: IBM Storage . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance احصل على تنبيهات الوظائف تلقي إشعارات عندما يكون لدينا أدوار مفتوحة والحصول على أخبار مهنية أخرى ذات صلة ">سجل > انضم إلينا استكشف الأدوار المفتوحة التي تتناسب مع اهتماماتك ومهاراتك ">البحث عن وظائف > إذا واجهت أي بريد أو إعلانات أو أشخاص مشبوهين يقدمون وظائف في Wipro، فيرجى مراسلتنا عبر البريد الإلكتروني على helpdesk.recruitment@wipro.com . لا ترسل سيرتك الذاتية بالبريد الإلكتروني إلى هذا المعرف حيث لا تتم مراقبتها للسير الذاتية والتطبيقات المهنية. يجب توجيه أي شكاوى أو مخاوف بشأن ممارسات التوظيف غير الأخلاقية / غير العادلة إلى مجموعة محققي المظالم لدينا على ombuds.person@wipro.com . نحن صاحب عمل تكافؤ الفرص. سيحصل جميع المتقدمين المؤهلين على اعتبار للتوظيف بغض النظر عن العرق أو اللون أو الطائفة أو العقيدة أو الدين أو الجنس أو الحالة الاجتماعية أو العمر أو الأصل العرقي والقومي أو الهوية الجنسية أو التعبير الجنسي أو التوجه الجنسي أو التوجه السياسي أو حالة الإعاقة أو حالة المحاربين القدامى المحمية أو أي خاصية أخرى يحميها القانون. تلتزم Wipro بإنشاء مكان عمل يسهل الوصول إليه وداعم وشامل. سيتم توفير ترتيبات تيسيرية معقولة لجميع المتقدمين بما في ذلك الأشخاص ذوي الإعاقة ، طوال عملية التوظيف والاختيار. يجب إبلاغ التسهيلات قبل تقديم الطلب ، حيثما أمكن ، وسيتم مراجعتها على أساس فردي. توفر Wipro فرصا متساوية للجميع وتقدر التنوع. 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