Gdansk Service Desk Analyst With Dutch POL 80 309

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives ͏ Key Responsibilities: Provide first and second-level IT support for multiple customers via mail, chat and calls. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex issues to higher-level support teams as needed. Log, track, and manage tickets in the IT Service Management (ITSM) tool. Ensure SLAs and response times are met for incident resolution and service requests. Maintain accurate documentation of issues and resolutions. Act as the first point of contact for end-users via phone, email, or chat. Provide clear and professional communication to users regarding issue status and resolution. Educate customers on best practices and self-service solutions where applicable. Support IT infrastructure, applications, and enterprise systems. Perform user account management (Active Directory, email, access controls). Assist in software installations, updates, and security patches. Identify recurring issues and suggest improvements to reduce incidents. Contribute to knowledge base articles and troubleshooting guides. Support IT policies, compliance, and security best practices. ͏ Qualifications & Skills: 6 months - 2 years of experience in a service desk or technical support role. Dutch on at least C1 level Strong troubleshooting skills in Windows, macOS, and Linux environments. Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP). Experience with Active Directory, Office 365, and remote desktop tools. Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy). Excellent verbal and written communication skills. Strong customer service orientation and problem-solving mindset. Ability to work independently and manage multiple priorities. Nice to have: IT certifications (CompTIA A+, ITIL Foundation, Microsoft, Cisco). Experience working in a managed services or shared services environment. Familiarity with automation tools and scripting (PowerShell, Bash). ͏ What we offer: Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Lux med) Life & Disability Insurance for employees and family members (Generali) Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc Variable Pay(part of annual compensation): Quarterly bonus based on company performance. Co-financing for glasses Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills) Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements) Integration and cultural events for employees Performance based Reward and recognition programs ͏ Equal Opportunity Employer: Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law. Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com , or by post/courier to Wipro's registered office. Mandatory Skills: Service Desk Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Otrzymuj powiadomienia o ofertach pracy Otrzymuj powiadomienia, gdy mamy wolne stanowiska i otrzymuj inne istotne wiadomości dotyczące kariery ">Rejestrować > Dołącz do nas Zapoznaj się z otwartymi stanowiskami, które odpowiadają Twoim zainteresowaniom i umiejętnościom ">Szukaj ofert pracy > Jeśli napotkasz podejrzaną pocztę, reklamy lub osoby oferujące pracę w Wipro, napisz do nas na helpdesk.recruitment@wipro.com . Nie wysyłaj swojego CV e-mailem na ten identyfikator, ponieważ nie jest on monitorowany pod kątem życiorysów i podań o pracę. Wszelkie skargi lub wątpliwości dotyczące nieetycznych/nieuczciwych praktyk zatrudniania należy kierować do naszej Grupy Rzeczników Praw Obywatelskich pod adresem ombuds.person@wipro.com . Jesteśmy pracodawcą zapewniającym równe szanse. Wszyscy kwalifikujący się kandydaci będą brani pod uwagę przy zatrudnianiu bez względu na rasę, kolor skóry, kastę, wyznanie, religię, płeć, stan cywilny, wiek, pochodzenie etniczne i narodowe, tożsamość płciową, ekspresję płciową, orientację seksualną, orientację polityczną, niepełnosprawność, chroniony status weterana lub jakąkolwiek inną cechę chronioną przez prawo. Wipro jest zaangażowane w tworzenie dostępnego, wspierającego i integracyjnego miejsca pracy. Wszystkim kandydatom, w tym osobom z niepełnosprawnościami, zapewnione zostaną racjonalne usprawnienia przez cały czas trwania procesu rekrutacji i selekcji. Tam, gdzie to możliwe, informacje o udogodnieniach muszą zostać poinformowane przed złożeniem wniosku i będą one oceniane indywidualnie. Wipro zapewnia wszystkim równe szanse i ceni różnorodność. Wipro.com Explore All Jobs Privacy policy Terms of use Fraud Awareness Wipro Locations Cookie Consent Manager Opens in a new tab. Opens in a new tab. Opens in a new tab. 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