Senior Analyst English, French, Microsoft Windows

Job description

To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Key Responsibilities 1. Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users 2. Route problems to internal support group 3. Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge 4. Administer and provide User Access in various systems 5. Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions 6. Excellent communication and conversation skills (both verbal and written) 7. Fluent English and French 8. Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations 9. Ability to acquire new information quickly and the willingness to do so at all times Skill Requirements 1. Understanding of the IT environment and readiness to learn new processes and technologies 2. Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware 3. ITIL knowledge and certification would be an asset 4. Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc. Other Requirements 1. 1 year of previous IT experience (Customer Service & Technical Support Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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