Service Delivery Manager (DFS)

Job description

Senior Level Project/Program Manager Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality. Responsibilities • Oversees strategic plan, monitoring and adapting as needed • Creates project plans • Maintains project objectives • Monitors production and quality to customer/stakeholder/sponsor standards • Identifies and resolves issues and risks • Reports on project progress, offers viable solutions and opportunities as they arise • Implements change practices • Manages resources to make sure schedule is on track • Portfolio management • Lead meetings and set expectations for project team • Maintain budget • Reporting on projects and portfolios Competencies • Bachelor’s degree required; masters preferred • 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp. • PMP certification required; PMO experience preferred • Experience in Agile teams • Proven leadership skills • Expertise in conflict resolution • Analytical and strong organizational skills, with excellent verbal and written ability • Proficiency with related software tools including but not limited to MS Project, MS Excel, etc. Soft skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including and Visio) Should have a great customer handling skills Able to handle unforeseen situations Can drive HCL’s value and its methodology Be highly organized and a good multi-tasker. Detail-oriented (1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer Key Responsibilities Senior Level Project/Program Manager Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality. Responsibilities • Oversees strategic plan, monitoring and adapting as needed • Creates project plans • Maintains project objectives • Monitors production and quality to customer/stakeholder/sponsor standards • Identifies and resolves issues and risks • Reports on project progress, offers viable solutions and opportunities as they arise • Implements change practices • Manages resources to make sure schedule is on track • Portfolio management • Lead meetings and set expectations for project team • Maintain budget • Reporting on projects and portfolios Competencies • Bachelor’s degree required; masters preferred • 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp. • PMP certification required; PMO experience preferred • Experience in Agile teams • Proven leadership skills • Expertise in conflict resolution • Analytical and strong organizational skills, with excellent verbal and written ability • Proficiency with related software tools including but not limited to MS Project, MS Excel, etc. Soft skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including and Visio) Should have a great customer handling skills Able to handle unforeseen situations Can drive HCL’s value and its methodology Be highly organized and a good multi-tasker. Detail-oriented (1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer Skill Requirements Senior Level Project/Program Manager Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality. Responsibilities • Oversees strategic plan, monitoring and adapting as needed • Creates project plans • Maintains project objectives • Monitors production and quality to customer/stakeholder/sponsor standards • Identifies and resolves issues and risks • Reports on project progress, offers viable solutions and opportunities as they arise • Implements change practices • Manages resources to make sure schedule is on track • Portfolio management • Lead meetings and set expectations for project team • Maintain budget • Reporting on projects and portfolios Competencies • Bachelor’s degree required; masters preferred • 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp. • PMP certification required; PMO experience preferred • Experience in Agile teams • Proven leadership skills • Expertise in conflict resolution • Analytical and strong organizational skills, with excellent verbal and written ability • Proficiency with related software tools including but not limited to MS Project, MS Excel, etc. Soft skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including and Visio) Should have a great customer handling skills Able to handle unforeseen situations Can drive HCL’s value and its methodology Be highly organized and a good multi-tasker. Detail-oriented (1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer Other Requirements SDM Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a G