Lead Administrator (Support &Operations)

Job description

Role Summary The Nutanix Engineer (E2.3) is responsible for supporting, administering, and maintaining Nutanix Hyper-Converged Infrastructure (HCI) environments. The role focuses on day-to-day operations, monitoring, incident resolution, cluster maintenance, virtualization support, and ensuring optimal performance and availability of the Nutanix platform. Key Responsibilities Nutanix Infrastructure Administration Administer and monitor Nutanix Prism Central and Prism Element environments. Perform routine health checks and capacity monitoring. Support cluster upgrades, patching, and lifecycle management activities. Create and manage storage containers, protection domains, and snapshots. Monitor cluster performance and resolve operational issues. Virtualization Management Manage virtual machines within Nutanix AHV environments. Perform VM provisioning, cloning, migration, and snapshot operations. Support hypervisor maintenance and troubleshooting activities. Assist in resource allocation and workload optimization. Incident & Service Management Handle incidents, service requests, and change activities within SLA targets. Troubleshoot infrastructure, storage, and virtualization issues. Coordinate with vendors and senior engineers for complex problem resolution. Participate in root cause analysis (RCA) for recurring issues. Backup & Disaster Recovery Support backup and recovery operations. Assist in implementing and validating disaster recovery procedures. Monitor replication jobs and data protection policies. Participate in DR testing exercises. Monitoring & Performance Management Monitor infrastructure alerts and proactively address potential issues. Generate operational reports for capacity and performance reviews. Assist in identifying opportunities for performance optimization. Documentation & Compliance Maintain infrastructure documentation and operational procedures. Update knowledge base articles and standard operating procedures. Ensure compliance with organizational security policies and standards. Required Technical Skills Mandatory Skills Nutanix Prism Central Administration Nutanix Prism Element Administration Nutanix AHV Operations Nutanix Cluster Monitoring Virtual Machine Management Storage Administration Concepts Incident and Problem Management Backup and Recovery Fundamentals Infrastructure Troubleshooting Preferred Skills VMware vSphere Basics Windows Server Administration Linux Administration Nutanix Files and Volumes PowerShell or Python Scripting Azure or AWS Fundamentals ITIL Processes Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline. Certifications (Preferred) Nutanix Certified Associate (NCA) Nutanix Certified Professional (NCP) VMware VCP (Preferred) Microsoft Azure Fundamentals (AZ-900) AWS Cloud Practitioner Soft Skills Strong troubleshooting and analytical skills. Effective verbal and written communication. Ability to work collaboratively within operations teams. Good customer and stakeholder management skills. Attention to detail and documentation excellence. Ability to manage multiple priorities in a fast-paced environment. Experience Requirements 3–5 years of overall IT infrastructure experience. 2+ years of hands-on experience in Nutanix administration. Experience supporting virtualization and enterprise infrastructure environments. Exposure to backup, storage, and disaster recovery technologies. Competency Level – E2.3 Expectations Manage routine Nutanix operational activities independently. Resolve L2/L2.5 level incidents and service requests. Support cluster maintenance, upgrades, and health monitoring. Contribute to automation and process improvement initiatives. Escalate complex technical issues appropriately and collaborate with senior engineers. Maintain operational stability and ensure adherence to SLA commitments. Key Responsibilities Role Summary The Nutanix Engineer (E2.3) is responsible for supporting, administering, and maintaining Nutanix Hyper-Converged Infrastructure (HCI) environments. The role focuses on day-to-day operations, monitoring, incident resolution, cluster maintenance, virtualization support, and ensuring optimal performance and availability of the Nutanix platform. Key Responsibilities Nutanix Infrastructure Administration Administer and monitor Nutanix Prism Central and Prism Element environments. Perform routine health checks and capacity monitoring. Support cluster upgrades, patching, and lifecycle management activities. Create and manage storage containers, protection domains, and snapshots. Monitor cluster performance and resolve operational issues. Virtualization Management Manage virtual machines within Nutanix AHV environments. Perform VM provisioning, cloning, migration, and snapshot operations. Support hypervisor maintenance and troubleshooting activities. Assist in resource allocation and workload optimization. Incident & Service Management Handle incidents, service requests, and change activities within SLA targets. Troubleshoot infrastructure, storage, and virtualization issues. Coordinate with vendors and senior engineers for complex problem resolution. Participate in root cause analysis (RCA) for recurring issues. Backup & Disaster Recovery Support backup and recovery operations. Assist in implementing and validating disaster recovery procedures. Monitor replication jobs and data protection policies. Participate in DR testing exercises. Monitoring & Performance Management Monitor infrastructure alerts and proactively address potential issues. Generate operational reports for capacity and performance reviews. Assist in identifying opportunities for performance optimization. Documentation & Compliance Maintain infrastructure documentation and operational procedures. Update knowledge base articles and standard operating procedures. Ensure compliance with organizational security policies and standards. Required Technical Skills Mandatory Skills Nutanix Prism Central Administration Nutanix Prism Element Administration Nutanix AHV Operations Nutanix Cluster Monitoring Virtual Machine Management Storage Administration Concepts Incident and Problem Management Backup and Recovery Fundamentals Infrastructure Troubleshooting Preferred Skills VMware vSphere Basics Windows Server Administration Linux Administration Nutanix Files and Volumes PowerShell or Python Scripting Azure or AWS Fundamentals ITIL Processes Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline. Certifications (Preferred) Nutanix Certified Associate (NCA) Nutanix Certified Professional (NCP) VMware VCP (Preferred) Microsoft Azure Fundamentals (AZ-900) AWS Cloud Practitioner Soft Skills Strong troubleshooting and analytical skills. Effective verbal and written communication. Ability to work collaboratively within operations teams. Good customer and stakeholder management skills. Attention to detail and documentation excellence. Ability to manage multiple priorities in a fast-paced environment. Experience Requirements 3–5 years of overall IT infrastructure experience. 2+ years of hands-on experience in Nutanix administration. Experience supporting virtualization and enterprise infrastructure environments. Exposure to backup, storage, and disaster recovery technologies. Competency Level – E2.3 Expectations Manage routine Nutanix operational activities independently. Resolve L2/L2.5 level incidents and service requests. Support cluster maintenance, upgrades, and health monitoring. Contribute to automation and process improvement initiatives. Escalate complex technical issues appropriately and collaborate with senior engineers. Maintain operational stability and ensure adherence to SLA commitments. Skill Requirements Role Summary The Nutanix Engineer (E2.3) is responsible for supporting, administering, and maintaining Nutanix Hyper-Converged Infrastructure (HCI) environments. Th