Senior Administrator Cisco Unified Communications

Job description

Job Responsibilities : Role-Specific Responsibilities (On-Site Scope) • Physical Hardware Staging & Installation: Unbox, inventory, rack, cable, and power on Cisco collaboration hardware (Cisco Catalyst voice routers, VG420/VG410 high-density analog gateways, compute servers, and Phybridge PoE switches) across data centers and telecom closets. • IP Endpoint Rollout: Deploy physical Cisco IP phones (9800 series) to user desks, patch into data jacks/Phybridge adapters, enter activation codes, and verify phone registration on the network. • Analog Infrastructure Cutover Support: Assist telecom technicians with physical cross-connects (CAT3/RJ21 amphenol wiring) between legacy terminal blocks and Cisco VG420 gateway ports; test physical dial tone across plant floor phones, hotline/PLAR units, and paging amplifiers. • On-Site Test Script Execution: Walk site test scripts covering basic dial tone, inbound/outbound calling, feature testing (hold, transfer, conference), voicemail MWI lights, and emergency line dial checks. • Field Punch-List & Inventory Management: Maintain physical asset tracking spreadsheets (MAC addresses, serial numbers, port assignments, and desk locations) and report daily progress to the Project Manager. Job Summary : Cisco Collaboration/Telecom Technician Job Description : • Certifications & Education:\\\\r\\\\n• Education: Diploma or Degree in Computer Systems Networking, Telecommunications Technology, Electrical Engineering Technology, or equivalent field experience.\\\\r\\\\n• Certifications (Preferred):\\\\r\\\\no Cisco Certified Network Associate (CCNA) or relevant network technician certificate.\\\\r\\\\n Key Responsibilities NA Skill Requirements Skill Requirement : 1. Physical Telecom & Network Cabling: o Hands-on basic knowledge of structured cabling standards (CAT5e/6, RJ45, RJ11, 25-pair/50-pin RJ21 amphenol connectors). o Ability to use basic field testing tools (cable testers, tone generators, and test sets / butt sets for analog line verification). 2. Cisco Endpoint & Gateway Verification: o Basic Familiarity with Cisco IP Phone onboarding, basic LCD menus, and activation code provisioning. o Basic CLI and web GUI familiarity to verify link status, interface states, and gateway port LED indicators (VG420, VG410, C8300). o Basic understanding of Power over Ethernet (PoE) and long-reach Ethernet adapters (Phybridge). 3. Data Logging & Asset Management: o High proficiency in Excel/spreadsheets to record serial numbers, MAC addresses, port mappings, and testing results accurately. Other Requirements Other Requirement : • Competencies: • Safety & Compliance Focus: Proven track record of strictly adhering to enterprise plant safety rules, personal protective equipment (PPE) requirements, and secure facility access protocols. • Hands-On Reliability & Work Ethic: Punctual, organized, and physically capable of handling equipment movement, racking, and desk-to-desk hardware rollouts. • Collaborative Field Presence: Strong interpersonal skills to interface courteously with on-site customer staff, plant operators, and local cabling contractors. • Disciplined Execution: Follows step-by-step technical instructions from remote senior engineering leads without skipping procedural safeguards Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. 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