Specialist

Job description

Job Description – Sales Enablement Analyst/Sr Analyst Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance. Key Responsibilities Key Responsibilities Invoicing / Back Order Management • Monitor invoicing and delivery related exceptions. • Coordinate action when material is available but requested delivery date (RDD) is later. • Follow up on PDT generated orders that are not invoiced. • Coordinate with customers when material is available but acceptance is delayed. • Manage RDC changes where locally blended products are unavailable at the default RDC. • Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules. • Monitor imported material availability and ETA updates. • Provide back-order status updates to distributors and sales teams. • Validate distributor requirements after month-end and support order cancellations if required. Service Request Management • Handle pricing issues in ACE, code visibility issues and customer master update requests. • Track service request closure within timelines. • Coordinate resolution of short deliveries, leakages, price variances and billing concerns. • Support batch test report requests and product claim follow-up. Vendor Master Management • Create and maintain vendor codes required for retail meets and business events. Skill Requirements Monthly Forecasting Support • Collect and consolidate distributor demand/MI requests. • Support Sales and Demand Planning teams in monthly forecasting activities. • Track RDC-wise SMDS stock identified for liquidation. • Monitor orders against SMDS stock and coordinate RDC changes where required. Accounts Receivable Support • Support documentation requests related to AR processes. • Track overdue TAR items and support bad debt resolution activities. Accrual & Royalty Management • Perform calculations for sales accruals, commissions, royalties and rebate programs. • Coordinate with Controllers and Sales teams for reconciliations and reporting. Channel Improvement Activities • Support network updates, LOI issuance, VOC surveys and claims follow-up. • Coordinate with Channel Improvement teams and business stakeholders. Marketing Program Support • Validate marketing program data and supporting documents. • Track credit note payout timelines after program closure. • Reconcile credit note amounts with TAR reports. • Support rebates, cash discount programs and promotional settlements. Stakeholder Interfaces • Sales Teams & DBCs • Customer Service (CXP & AR) • Supply Chain & Demand Planning • Distribution Operations • Marketing Team • Regional Managers • Controllers / Finance • Business Excellence & Channel Improvement Teams Required Skills • SAP / ERP Knowledge • Order Management & Customer Service Understanding • Advanced Excel and Reporting Skills • Analytical & Problem-Solving Capability • Stakeholder Management • Communication & Coordination Skills • Process Compliance & Attention to Detail Key Performance Indicators • Timely closure of service requests • Back-order reduction and resolution effectiveness • Forecast planning support accuracy • Data quality and master-data accuracy • Timely accrual and royalty calculations • Stakeholder satisfaction • SLA adherence and process compliance Technical Skills Strong knowledge of Microsoft Excel, including: Pivot Tables XLOOKUP/VLOOKUP INDEX-MATCH Conditional Formatting Data Validation Hands-on experience with SAP ERP. Experience working with Salesforce CRM. Knowledge of Order-to-Cash (O2C) and Order Management processes. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and presentation skills. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proactive approach to identifying and resolving issues. Strong collaboration and teamwork skills. Experience & Qualification 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles. Bachelor's degree in Business Administration, Commerce, or a related field preferred. Experience in a KPI-driven, customer-focused environment. Other Requirements Soft Skills Strong analytical and problem-solving abilities. Excellent communication and presentation skills. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proactive approach to identifying and resolving issues. Strong collaboration and teamwork skills. Experience & Qualification 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles. Bachelor's degree in Business Administration, Commerce, or a related field preferred. Experience in a KPI-driven, customer-focused environment. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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