Senior Technical Lead

Job description

The Onshore Epic Willow Ambulatory Senior Analyst / Lead serves as the principal technical subject matter expert (SME) and operational liaison for outpatient, retail, specialty, and discharge pharmacy IT operations. Positioned onshore, this individual leads system design, prescription processing build, claim adjudication interface logic, inventory management, and e-prescribing workflows. They collaborate directly with Retail/Specialty Pharmacy Directors, Outpatient Operations Managers, Billing/Finance Leads, and offshore configuration teams to deliver compliant, high-throughput retail pharmacy and e-prescribing workflows across health system outpatient facilities. Key Responsibilities Client Alignment & Outpatient Pharmacy Leadership Serve as the primary onshore technical liaison for Outpatient Pharmacy Directors, Specialty Pharmacy Managers, Retail Operations, and Ambulatory Care Leadership. Translate retail pharmacy regulations, NCPDP standards, DEA controlled-substance rules (EPCS), 340B program requirements, and third-party payer billing rules into Epic system specifications. Lead workflow optimization sessions for discharge prescription delivery ("Meds to Beds"), mail-order fulfillment, specialty pharmacy care management, and retail point-of-sale (POS) integrations. System Design, Build & Integration Design, build, test, and maintain Epic Willow Ambulatory (Retail Rx) and Willow Specialty modules. Configure retail medication master files (ERX), SIG libraries, package size logic, pricing tables, co-pay structures, dispensing rules, and refill management. Oversee NCPDP interface configurations for real-time claim adjudication, prior authorization (ePA), eligibility verification, and electronic prescribing (Surescripts / EPCS). Build and maintain integration with retail automation, pill counters, High-Volume Fulfillment systems, Point of Sale (POS) platforms, central fill, and Willow Inventory. Manage cross-module integration with EpicCare Ambulatory (clinic prescribing), Cadence (scheduling/demographics), Prelude (coverage), and Resolute PB / SBO (professional and retail billing).The Onshore Epic Willow Ambulatory Senior Analyst / Lead serves as the principal technical subject matter expert (SME) and operational liaison for outpatient, retail, specialty, and discharge pharmacy IT operations. Positioned onshore, this individual leads system design, prescription processing build, claim adjudication interface logic, inventory management, and e-prescribing workflows. They collaborate directly with Retail/Specialty Pharmacy Directors, Outpatient Operations Managers, Billing/Finance Leads, and offshore configuration teams to deliver compliant, high-throughput retail pharmacy and e-prescribing workflows across health system outpatient facilities. Key Responsibilities Client Alignment & Outpatient Pharmacy Leadership Serve as the primary onshore technical liaison for Outpatient Pharmacy Directors, Specialty Pharmacy Managers, Retail Operations, and Ambulatory Care Leadership. Translate retail pharmacy regulations, NCPDP standards, DEA controlled-substance rules (EPCS), 340B program requirements, and third-party payer billing rules into Epic system specifications. Lead workflow optimization sessions for discharge prescription delivery ("Meds to Beds"), mail-order fulfillment, specialty pharmacy care management, and retail point-of-sale (POS) integrations. System Design, Build & Integration Design, build, test, and maintain Epic Willow Ambulatory (Retail Rx) and Willow Specialty modules. Configure retail medication master files (ERX), SIG libraries, package size logic, pricing tables, co-pay structures, dispensing rules, and refill management. Oversee NCPDP interface configurations for real-time claim adjudication, prior authorization (ePA), eligibility verification, and electronic prescribing (Surescripts / EPCS). Build and maintain integration with retail automation, pill counters, High-Volume Fulfillment systems, Point of Sale (PO Key Responsibilities Skill Requirements Other Requirements Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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