Senior Technical Lead

Job description

As an Appian BPM Application Support & Enhancement Engineer , you will be responsible for supporting, maintaining, enhancing, and optimizing business process management (BPM) applications built on the Appian Low-Code Platform. You will ensure the stability, performance, and availability of critical business workflows while collaborating with business stakeholders, product teams, and developers to deliver continuous improvements. The role involves production support, incident management, application enhancements, process optimization, integration support, and platform administration within an Agile delivery environment. Key Responsibilities Provide L2/L3 support for Appian BPM applications across Development, Test, UAT, and Production environments.Monitor application performance, process execution, integrations, and platform health to ensure SLA compliance.Troubleshoot and resolve incidents related to Appian processes, interfaces, records, reports, integrations, and workflows.Analyze production issues, perform root cause analysis, and implement corrective and preventive actions.Develop and implement minor enhancements, bug fixes, and continuous improvement initiatives.Support Appian deployments, releases, patching, and platform upgrades.Collaborate with business users and process owners to understand requirements and implement workflow enhancements.Develop and maintain Appian objects including: Process Models Interfaces (SAIL) Records Sites Reports Expression Rules Decision Tables Support integrations with enterprise applications, APIs, databases, and third-party platforms.Ensure application security, role-based access controls, and compliance with governance standards.Manage incidents, service requests, problem records, and changes using ServiceNow.Participate in on-call support, major incident management, and operational governance activities.Create and maintain technical documentation, support procedures, runbooks, and knowledge articles. Skill Requirements Appian BPM Development & Support Strong experience with: Appian BPM Platform Appian Low-Code Development SAIL Interfaces Process Models Records Reports Sites Expression Rules Decision Rules Process Reports Appian Administration Experience supporting and enhancing Appian applications in production environments. Strong understanding of Business Process Management (BPM) concepts and workflow automation. Application Enhancements & Configuration Experience implementing: Workflow Enhancements Process Automation Business Rule Changes Application Configurations User Interface Improvements Performance Optimization Ability to analyze business requirements and translate them into Appian solutions. Integration Technologies Experience working with: REST APIs SOAP Web Services JSON XML Web APIs Enterprise Integration Patterns Experience integrating Appian with: SAP Salesforce ServiceNow ERP Applications Database Platforms Enterprise Middleware Database Technologies Experience with: Oracle Database SQL Server PostgreSQL MySQL Strong SQL skills for troubleshooting, reporting, and data validation. Monitoring & Support Experience using: Dynatrace Splunk Grafana BigPanda Appian Health Check Tools Strong troubleshooting, performance analysis, and root cause investigation skills. ITSM & Service Management Experience with: ServiceNow JIRA Confluence Strong understanding of: Incident Management Problem Management Change Management Release Management ITIL Best Practices DevOps & Automation Familiarity with: Git Azure DevOps CI/CD Pipelines Automated Deployment Practices Understanding of Agile and DevOps methodologies. Other Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience in Appian Development, Application Support, or BPM Operations.Strong understanding of business process automation and workflow management.Experience supporting business-critical applications in production environments.Excellent analytical, troubleshooting, and problem-solving skills.Strong communication and stakeholder management capabilities.Experience working in global AMS/RunOps and support organizations.Familiarity with Agile, Scrum, and DevOps delivery models.Appian Certified Associate Developer, Senior Developer, or Lead Developer certification is preferred.Experience supporting Healthcare, Life Sciences, Manufacturing, Financial Services, or regulated industry applications is desirable.Exposure to AI-powered workflow automation, RPA, GenAI integrations, and process intelligence solutions is an added advantage.Knowledge of compliance, audit, and governance requirements for enterprise applications is preferred. Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Desc