Senior Administrator UCC Development Tools

Job description

The Sr Transmission Administrator plays a vital role in providing advanced technical support and operational excellence within the Transmission skill cluster. This position is focused on troubleshooting complex issues, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure regulatory compliance. The role demands a proactive approach to continuous improvement and collaboration with cross-functional teams to maintain a robust security posture. Key Responsibilities 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Transmission Operations, Ensuring Compliance With Company Policies. 2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Leveraging Expertise In Transmission Systems To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues. 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities And Operational Efficiency. 4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams, Ensuring Seamless Operations While Maintaining A Strong Security Posture. 5. Enhance Customer Experience And Improve Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats. Skill Requirements 1. Advanced Proficiency In Transmission Technologies And Protocols. 2. Strong Analytical And Problem-Solving Skills For Troubleshooting Complex Incidents. 3. Excellent Communication And Training Skills For Effective Knowledge Sharing. 4. Solid Understanding Of Regulatory Requirements And Quality Standards In Support Operations. Other Requirements 1. Optional But Valuable: Itil Foundation Certification. 2. Optional But Valuable: Certified Information Systems Security Professional (Cissp) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. 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