Track Manager (Support & Operations)

Job description

Job Description - Cloud Migration – Azure Local & Storage SME (L3) Technology: Azure Local (Azure Stack HCI), Storage Spaces Direct (S2D), Azure Storage / Backup, GCP Storage, Commvault, SAN/NAS, PowerShell / Bicep / Terraform. Key Responsibilities Key Responsibilities: • Azure Local & Storage Architecture: Architect, design, and optimize Storage Spaces Direct (S2D) and hyperconverged storage infrastructure on Azure Local (Azure Stack HCI) clusters, managing multi-terabyte hybrid footprints (1,641 TB Azure storage, 380 TB GCP Object Storage, datacenter SAN/NAS). • Storage Migration Strategy: Lead end-to-end migration execution for legacy enterprise block, file, and object storage workloads to Azure Local, Azure Blob, and GCP Cloud Storage with minimal business downtime. • Backup & Disaster Recovery Architecture: Design and oversee enterprise backup, retention, and disaster recovery architectures using Commvault, Azure Backup, GCP Backup, and snapshot replication strategies across hybrid environments. • Performance Tuning & Capacity Planning: Perform deep-dive performance optimization for S2D storage pools, caching tiers, deduplication databases (DDB), and storage network interfaces (RDMA, RoCE, iWARP). • AIOps & Governance Integration: Integrate storage monitoring and alert streams into Azure Monitor, Datadog, Splunk, and AIOps frameworks for automated incident, change, and capacity management (INC/SR/CHG). • L3 Escalation & Root Cause Analysis: Serve as the final technical escalation point for critical (Sev-1) storage crashes, volume corruption, and cluster performance bottlenecks; conduct deep-dive RCA. • Automation & Documentation: Drive Infrastructure-as-Code (IaC) deployment for storage provisioning using PowerShell, Bicep, ARM, or Terraform; author runbooks, Standard Operating Procedures (SOPs), and Post-Implementation Review (PIR) reports. 1.2 Must have Skills: Technical: • Azure Local / S2D Expertise: 3+ years of direct hands-on experience designing and operating Storage Spaces Direct (S2D) within Azure Stack HCI / Azure Local clusters. • Hybrid Storage Mastery: Advanced technical knowledge of enterprise block, file, and object storage across cloud (Azure Blob/Files, GCP Object Storage) and physical datacenters (SAN/NAS). • Enterprise Backup & Recovery: Deep expertise in enterprise backup tools (Commvault), native cloud backup (Azure/GCP Backup), and disaster recovery architectures. • Windows & Clustering Fundamentals: Deep understanding of Failover Clustering, Hyper-V storage virtualization, storage networks (RDMA, RoCE, iWARP), and SET switches. • Scripting & IaC: High proficiency in PowerShell and Azure CLI; hands-on experience with IaC tools (Terraform, Bicep, ARM). Non-Technical • Proven technical leadership and stakeholder management capabilities during complex migration cutover windows. • Strong adherence to documentation standards (PIRs, technical runbooks) and ITIL framework practices. Skill Requirements Technical: • Azure Local / S2D Expertise: 3+ years of direct hands-on experience designing and operating Storage Spaces Direct (S2D) within Azure Stack HCI / Azure Local clusters. • Hybrid Storage Mastery: Advanced technical knowledge of enterprise block, file, and object storage across cloud (Azure Blob/Files, GCP Object Storage) and physical datacenters (SAN/NAS). • Enterprise Backup & Recovery: Deep expertise in enterprise backup tools (Commvault), native cloud backup (Azure/GCP Backup), and disaster recovery architectures. • Windows & Clustering Fundamentals: Deep understanding of Failover Clustering, Hyper-V storage virtualization, storage networks (RDMA, RoCE, iWARP), and SET switches. • Scripting & IaC: High proficiency in PowerShell and Azure CLI; hands-on experience with IaC tools (Terraform, Bicep, ARM). Non-Technical • Proven technical leadership and stakeholder management capabilities during complex migration cutover windows. • Strong adherence to documentation standards (PIRs, technical runbooks) and ITIL framework practices. 1.3 Good to Have Skills: • Exposure to IBM iSeries storage and BRMS backup integrations. • Experience with FinOps methodologies for storage tier optimization and cost management across hybrid cloud environments. • Knowledge of CI/CD pipeline integration (GitHub Actions or Azure DevOps) for automated storage provisioning. 1.4 Soft Skills: • Exceptional analytical and troubleshooting skills under high-pressure, major-outage conditions. • Excellent written and verbal technical communication skills to bridge infrastructure engineering and business teams. • Strategic mindset focused on continuous operational efficiency, resilience, and automation. Other Requirements AZ-800 / AZ-801 or AZ-104 (Required), Commvault Certified Engineer / Professional or NetApp/Dell EMC certifications (Highly Preferred), AZ-305 / GCP Professional Cloud Architect (Good to have) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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