Presales Team Lead

Job description

A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience Technical Skills: Having knowledge of different types of licensing of cloud contact center (CCaaS) components Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams Technical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc. Fundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR Fundamental knowledge of AI/ML, Agent Assist, Agentic frameworks Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud Fundamental knowledge of sizing resources for managed services and developing transformation related project plans Must have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions. Soft Skills: Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role) Basic business analysis skills using excel or any other BI tool Team player that collaborates and shares knowledge with others Comfortable as individual contributor in near future but aspire to lead and works towards it Continuous learner of technology and evolving trends in contact center and BPO industry Consultant/advocacy skills to work ethically and win customer’s confidence Key Responsibilities Technical Skills: Having knowledge of different types of licensing of cloud contact center (CCaaS) components Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams Technical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc. Fundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR Fundamental knowledge of AI/ML, Agent Assist, Agentic frameworks Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud Fundamental knowledge of sizing resources for managed services and developing transformation related project plans Must have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions. Soft Skills: Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role) Basic business analysis skills using excel or any other BI tool Team player that collaborates and shares knowledge with others Comfortable as individual contributor in near future but aspire to lead and works towards it Continuous learner of technology and evolving trends in contact center and BPO industry Consultant/advocacy skills to work ethically and win customer’s confidence Skill Requirements Technical Skills: Having knowledge of different types of licensing of cloud contact center (CCaaS) components Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams Technical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc. Fundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR Fundamental knowledge of AI/ML, Agent Assist, Agentic frameworks Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud Fundamental knowledge of sizing resources for managed services and developing transformation related project plans Must have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions. Soft Skills: Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role) Basic business analysis skills using excel or any other BI tool Team player that collaborates and shares knowledge with others Comfortable as individual contributor in near future but aspire to lead and works towards it Continuous learner of technology and evolving trends in contact center and BPO industry Consultant/advocacy skills to work ethically and win customer’s confidence Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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