Portfolio Delivery Director

Job description

Role Purpose The Delivery Head – India Business will be responsible for managing end-to-end delivery across a portfolio of India-based customer accounts for an IT Services / IT Outsourcing organization. The role will own delivery excellence, revenue achievement, customer satisfaction, account growth support, team scalability, and operational governance. The ideal candidate would be a strong portfolio delivery leader currently working with a Tier-2 IT Services company in India, managing multiple customer accounts, delivery teams, and business commitments. Key Responsibilities Delivery & Program Management Lead delivery across multiple programs, projects, and managed services engagements for India-based customers. Ensure agreed deliverables are met in terms of time, cost, quality, scope, and contractual commitments. Establish strong governance across accounts, including delivery reviews, risk tracking, issue resolution, and escalation management. Drive predictability in delivery through proactive planning, resource management, quality control, and stakeholder communication. Ensure adherence to SLAs, KPIs, delivery milestones, and customer expectations. Business & Revenue Management Own revenue delivery targets for the assigned India customer portfolio. Support achievement of business results through delivery excellence, customer retention, and account expansion. Assist Sales and Account teams in business development, account mining, bid defense, proposal reviews, and contract reviews. Identify growth opportunities within existing accounts and help initiate potential new customer projects. Ensure delivery operations support revenue realization, margin goals, and profitable growth. Customer Relationship & Engagement Build and maintain strong relationships with senior customer stakeholders across assigned accounts. Act as the delivery owner and escalation point for customer delivery matters. Ensure high customer satisfaction, customer retention, and referencability. Conduct regular governance meetings, account reviews, and delivery performance discussions. Partner with Account and Sales teams to strengthen customer relationships and support business growth. People Leadership & Capability Building Work closely with HR, recruitment, and resource management teams to fulfill project and account staffing needs. Build and scale delivery teams in line with business growth. Guide, mentor, and develop project managers, delivery managers, architects, technical leads, and engineering teams. Drive performance management, capability development, employee engagement, and retention. Create a culture of accountability, collaboration, customer focus, and continuous improvement. Process Excellence & Compliance Anchor process improvement, delivery compliance, and organizational initiatives across the portfolio. Ensure adherence to internal delivery frameworks, quality standards, security requirements, and customer-specific processes. Drive continuous improvement initiatives to improve productivity, quality, delivery efficiency, and customer experience. Monitor delivery health through metrics, dashboards, audits, and governance mechanisms. Key Responsibilities Scope of Responsibility Meeting revenue targets for the assigned India business portfolio. Delivering projects and services as per contractual commitments. Maintaining strong customer relationships across India-based accounts. Ensuring customer satisfaction and customer referencability. Supporting business expansion through mining of existing accounts. Partnering with Sales and Account teams for customer growth. Building and expanding delivery teams as business scales. Managing delivery performance, risks, escalations, and governance. Required Qualifications & Experience Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline. 18+ years of experience in IT Services, IT Consulting, or IT Outsourcing. Strong experience in delivery management, program management, and portfolio management. Experience managing multiple India-based customer accounts with revenue, delivery, and customer satisfaction accountability. Proven ability to manage large delivery teams across application development, maintenance, digital, cloud, data, or managed services engagements. Experience in supporting proposals, bid defense, solution reviews, contract reviews, and account growth initiatives. Strong understanding of delivery governance, project financials, resource management, quality processes, and risk management. Preferred Candidate Profile Currently working in India with a Tier-2 Indian IT Services / IT Outsourcing company. Currently managing a portfolio of customer accounts with end-to-end delivery responsibility. Could be operating as a Portfolio Manager, Delivery Director, Program Director, Senior Delivery Manager, or Account Delivery Leader. Should have started the career from a technical background and grown into delivery leadership. Strong technology acumen with the ability to engage with technical teams, architects, business stakeholders, and customer leadership. Strong communication, presentation, negotiation, and stakeholder management skills. Demonstrated ability to manage delivery outcomes, customer satisfaction, team performance, and business growth together. Key Competencies Portfolio Delivery Management Customer Relationship Management Revenue and Margin Orientation Program and Project Governance Account Mining and Growth Support Team Building and People Leadership Technology Acumen Risk and Escalation Management Process Compliance and Continuous Improvement Strong Executive Communication Key Success Metrics Revenue Achievement Gross Margin / Profitability Customer Satisfaction Customer Referencability SLA and KPI Compliance On-time and On-budget Delivery Account Growth Support Resource Utilization Delivery Quality Employee Engagement and Retention Compliance and Governance Adherence Skill Requirements null Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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