Sr Technical Lead (Support & Operations)

Job description

Job Summary The Saviynt Engineering and Enhancements Consultant will design, develop, test, and deploy new and enhanced capabilities on the Saviynt Enterprise Identity Cloud platform. The role will translate approved business, security, risk, and operational requirements into scalable Saviynt configurations and integrations across identity lifecycle management, access requests, approvals, provisioning, certifications, Segregation of Duties, analytics, and connectors. The consultant will manage enhancement backlogs and releases while maintaining configuration integrity, documentation, auditability, and reliable transition to BAU support. Key Responsibilities · Analyze approved enhancement requests and translate business, IAM, security, compliance, and operational needs into functional and technical designs. · Design, configure, develop, and implement new Saviynt capabilities within the agreed enhancement backlog and platform-supported framework. · Enhance Joiner-Mover-Leaver workflows, identity update rules, birthright access, lifecycle events, exception handling, and automated provisioning and deprovisioning. · Develop and improve access request forms, entitlement catalogs, approval workflows, dynamic approval logic, delegation, notifications, and policy-driven fulfillment. · Configure and enhance technical rules, user update rules, workflows, roles, policies, access certifications, SoD rules, risk scoring, analytics, controls, and email templates. · Design, build, and enhance standard and custom connectors using Active Directory, LDAP, delimited file, JDBC/database, REST/SOAP API, SCIM, SaaS, and event-driven patterns. · Develop data transformations, mappings, correlation logic, provisioning commands, retry and exception handling, reconciliation logic, and secure authentication mechanisms. · Create automation scripts and reusable engineering components to reduce manual effort, improve data quality, and standardize delivery. · Assess Saviynt releases, patches, fixes, and new features for compatibility, security impact, dependencies, and business value. · Plan and execute feature enablement, patch deployment, platform upgrades, and controlled configuration migration across environments. · Prepare estimates, user stories, acceptance criteria, technical tasks, dependencies, risks, and implementation plans for sprint and release backlogs. · Perform peer reviews, unit testing, system integration testing, regression testing, performance validation, and security validation for developed changes. · Support user acceptance testing, investigate defects, implement fixes, and maintain traceability from requirement through production deployment. · Prepare CAB submissions, change records, implementation plans, rollback plans, test evidence, deployment checklists, and post-implementation validation results. · Coordinate releases with application, security, infrastructure, operations, and vendor teams; provide deployment and post-release hypercare support. · Diagnose and resolve complex engineering defects and recurring issues; engage Saviynt product support when product-level assistance is required. · Maintain solution designs, configuration workbooks, engineering standards, configuration baselines, release notes, technical runbooks, SOPs, and knowledge articles. · Transition completed enhancements to BAU support through walkthroughs, operational-readiness checks, knowledge transfer, and support documentation. · Provide monthly engineering governance reporting covering backlog, sprint progress, releases, defects, risks, dependencies, capacity, SLA performance, and delivered benefits. · Identify continuous-improvement opportunities that increase automation, platform adoption, control effectiveness, maintainability, and delivery velocity. Skill Requirements · Hands-on engineering and implementation experience with Saviynt EIC or Saviynt Security Manager. · Strong knowledge of identity governance, JML lifecycle automation, access requests, approvals, provisioning, reconciliation, certifications, RBAC, and Segregation of Duties. · Proficiency in Saviynt connections, endpoints, workflows, technical rules, user update rules, jobs, analytics, actionable controls, email templates, roles, and policies. · Experience building or enhancing integrations using REST/SOAP APIs, SCIM, Active Directory, LDAP, JDBC/database, delimited files, and custom connector patterns. · Working knowledge of JSON, XML, SQL, OAuth, SAML, OpenID Connect, secure credentials, service accounts, and API troubleshooting. · Scripting or development capability in one or more of Java, JavaScript, Groovy, Python, or PowerShell. · Experience with SDLC, Agile/Scrum, backlog management, estimation, peer review, version control, testing, defect management, release management, and change control. · Ability to troubleshoot complex configuration, integration, workflow, data-mapping, provisioning, reconciliation, and performance issues. · Understanding of least privilege, secure-by-design principles, audit evidence, regulatory controls, and production support readiness. · Experience using ServiceNow or an equivalent ITSM platform and Jira, Azure DevOps, or a comparable Agile delivery tool. Other Requirements Experience and Qualifications · Bachelor’s degree in Computer Science, Information Technology, Engineering, Cybersecurity, or a related discipline. · Typically 5–9 years of IAM/IGA experience, including at least 3 years of hands-on Saviynt engineering, development, or enhancement delivery. · Demonstrated experience delivering Saviynt changes from requirements and design through testing, CAB approval, production deployment, and BAU handover. · Experience managing multiple enhancements, defects, and dependencies within Agile sprints and planned release cycles. · Strong analytical, problem-solving, documentation, stakeholder-management, and written and verbal English communication skills. · Ability to work effectively across distributed application, security, infrastructure, compliance, vendor, and operations teams. Preferred Skills and Certifications · Saviynt IGA certification or relevant Saviynt implementation and engineering training. · Experience with platform upgrades, patch validation, regression automation, configuration promotion, and release orchestration. · Knowledge of CI/CD, Git or an equivalent version-control tool, automated testing, and DevSecOps practices. · Experience in regulated enterprise environments and with SOX, SOC, ISO 27001, HIPAA, GDPR, or similar control frameworks. · Exposure to cloud platforms, PAM, SSO, MFA, SIEM, ITSM, HR systems, SAP, and adjacent identity technologies. · ITIL, Agile, cloud, cybersecurity, or identity-management certification. Key Deliverables and Success Measures · Approved functional and technical designs, estimates, user stories, acceptance criteria, and implementation plans for assigned enhancements. · Completed Saviynt configurations, code, connectors, workflows, rules, tests, evidence, and deployment packages delivered within agreed sprint and release commitments. · Successful CAB approval, controlled production deployment, rollback readiness, validation, and support handover. · Low escaped-defect rate, timely defect resolution, and stable post-release performance. · Accurate, reusable, and audit-ready engineering documentation, configuration baselines, release notes, runbooks, and knowledge articles. · Transparent monthly reporting on backlog, capacity, velocity, defects, risks, dependencies, releases, and delivered business value. · Measurable improvement in automation, platform adoption, control effectiveness, maintainability, and enhancement cycle time. · Compliance with approved architecture, security, quality, change, release, and audit standards. 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