Senior Support Lead

Job description

Please find the below JD : Position Summary The ETL Administrator (L2) is responsible for ensuring the operational stability, availability, and performance of enterprise ETL platforms including Matillion, Perspectium, HVR, and DaaS. This role handles incident response, executes deployments, performs platform maintenance activities such as upgrades and certificate rotations, and conducts problem management with root cause analysis. The administrator ensures high availability through 24/7 support, data reconciliation, and proactive monitoring while collaborating across development, infrastructure, and vendor support teams. Key Responsibilities Respond to and resolve incidents across ETL platforms (Matillion, Perspectium, HVR, DaaS) within SLA requirements Perform triage and troubleshooting for data integration and ETL job failures Execute service requests including connection configurations, job scheduling, and access management Conduct data reconciliation to validate ETL job accuracy, completeness, and data quality Provide 24/7 on-call support as part of incident response rotation Execute ETL job deployments across development, test, and production environments Validate deployments through data quality checks and reconciliation testing Coordinate deployment scheduling and execute rollback procedures when needed Perform platform upgrades for Matillion, Perspectium, HVR, and DaaS solutions Execute certificate rotations, credential updates, and security compliance activities Manage ETL job scheduling, execution monitoring, and performance optimization Conduct root cause analysis for recurring incidents and data quality issues Document problem tickets with detailed technical findings and resolution steps Maintain platform configurations, runbooks, and technical documentation Identify opportunities for automation and process improvement Required Qualifications Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management Operational Skills: Proven incident management, troubleshooting, and root cause analysis capabilities Experience with 24/7 production support and on-call responsibilities Strong documentation skills for runbooks and technical procedures Ability to work under pressure during critical incidents Soft Skills: Excellent communication skills for cross-functional coordination Detail-oriented with strong analytical and problem-solving abilities Ability to prioritize competing demands in a fast-paced environment Self-motivated with continuous improv Key Responsibilities Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management Skill Requirements Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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