Senior Technical Specialist

Job description

Responsibilities Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry. Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds. Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs. Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs. Technical skills SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state. GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics. BigQuery — SQL over the payload registry for request/response forensics and fault attribution. Python — exception reading and debugging of FastAPI microservices; stack-trace triage. Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions. Platform & tooling Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback. Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage. Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus). Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model. Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts. REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent. Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts). Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration. GCP certification mandatory . Key Responsibilities Responsibilities Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry. Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds. Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs. Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs. Technical skills SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state. GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics. BigQuery — SQL over the payload registry for request/response forensics and fault attribution. Python — exception reading and debugging of FastAPI microservices; stack-trace triage. Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions. Platform & tooling Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback. Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage. Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus). Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model. Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts. REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent. Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts). Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration. GCP certification mandatory . Skill Requirements Responsibilities Diagnose issues end to end across GCP logs, Cloud SQL state and the BigQuery payload registry. Take action: redeploy/rollback via GitHub, adjust Cloud Run parameters, re-trigger jobs, launch reprocessing, apply workarounds. Isolate third-party faults (ERP data, MuleSoft, marketplace) from Snacksync defects; produce evidence and execute handoffs. Deliver corrective fixes (DEV→NPRD→PRD) with regression, smoke and post-deployment validation; author runbooks and RCAs. Technical skills SQL / PostgreSQL on Cloud SQL — confident diagnostic and corrective queries against operational state. GCP log analysis — Cloud Logging / Logs Explorer with cross-service, timestamp-correlated tracing of a single transaction; log-based metrics. BigQuery — SQL over the payload registry for request/response forensics and fault attribution. Python — exception reading and debugging of FastAPI microservices; stack-trace triage. Good to have E-commerce fundamentals — order-to-cash, pricing, catalog, credit, promotions. Platform & tooling Cloud Run and Cloud Run Jobs — service config, revisions, concurrency and min-instance tuning, rollout/rollback. Pub/Sub — subscriptions, dead-letter/redelivery, message retention, backlog triage. Cloud Monitoring — dashboards, alerting policies, uptime/latency signals (Datadog exposure a plus). Docker/containers and Artifact Registry; GitHub & GitHub Actions CI/CD, workflow_dispatch, branch↔environment model. Alembic schema migrations; Secret Manager, IAM and per-country/marketplace service accounts. REST/JSON API troubleshooting (VTEX, BEES) — auth/tokens, status codes, retries/backoff, throttling; Postman or equivalent. Resilience patterns: idempotency, deduplication, checksum change detection; MuleSoft interaction awareness (5xx/timeouts). Cloud Load Balancing & IAP basics; Firestore/Cloud Storage for supporting functions. Kubernetes/GKE familiarity a plus given the 2026 migration. GCP certification mandatory . Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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