SeniorEngineer AccessRights Management Tool, Microsoft Windows

Job description

Provide 24x7 L1 support for VMware and Windows infrastructure by monitoring systems, handling incidents, performing routine operational tasks, and ensuring SLA compliance. Key Responsibilities Monitor VMware infrastructure (vCenter, ESXi Hosts, VMs). • Perform daily health checks and monitor CPU, Memory, Storage, and Network utilization. • Handle L1 incidents, alerts, and service requests. • Troubleshoot basic VM issues such as power-on, console access, connectivity, and performance. • Create and modify virtual machines as per SOPs. • Monitor datastore capacity and snapshot growth. • Escalate complex issues to L2/L3 teams. • Update incident/change records in ServiceNow or Remedy. • Follow ITIL processes and SLA commitments. Skill Requirements Basic knowledge of VMware vSphere, ESXi, and vCenter. • Understanding of Windows Server administration. • Familiarity with ServiceNow/Remedy and ITIL processes. • Basic troubleshooting of servers, virtualization, storage, and networking. • Good communication and documentation skills. • Willingness to work in a 24x7 rotational shift environment. Other Requirements ITSM Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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