Senior Process Associate Customer Care

Job description

The position in the capacity of business analyst leads will involve providing support to Google’s Program and Vendor Managers to enable their Extended Workforce to adopt new access provisioning requirements that are compliant with Google's security, risk, legal and privacy requirements and In this critical role, you will be responsible for ensuring that our vendor partners adhere to Google's rigorous security, compliance, and operational standards within our infrastructure. This position requires a deep understanding of IT audit methodologies, risk assessment, and Google's internal infrastructure and security policies, particularly as they relate to third-party engagements. You will play a key role in safeguarding Google's data and systems by performing thorough audits of vendor operations. Analyst/Senior Analyst role Tools experienceRequired(Good to have) : Service Now , IAM, CyberARK, Sail Point,LogicGate Transport Facilities are available : one side 35 KM both side 70KM from work location. Key Responsibilities Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. 3+ years of Technical Helpdesk/Customer Service/Access Management Environment 2+ years of experience in IT audit, information security, or risk management, with a focus on infrastructure and/or vendor assessments. Strong analytical, problem-solving, and critical thinking skills. Skill Requirements Provide Operational support to Google’s new access provisioning requirements Provide Consultation support to various product areas (domains/verticals) Able to independently work to troubleshoot access issues for end users Able to independently communicate with Security, Support, and Application development teams Understand group-based access control listing Make recommendations and implement process improvements to reduce system defects Presentation skills to share findings with the team and deploy training to implement approved changes Conduct comprehensive IT audits of vendor operations within Google's infrastructure, ensuring compliance with internal policies, industry best practices, and regulatory requirements. Identify, assess, and report on IT risks associated with vendor access and operations within Google's environment. Develop and execute audit plans and programs tailored to specific vendor engagements and infrastructure components. Evaluate the effectiveness of vendor controls related to access management, data security, incident response, change management, and other relevant IT processes. Document audit findings, observations, and recommendations clearly and concisely, presenting them to both internal stakeholders and vendor management. Track and validate the remediation efforts of identified deficiencies by vendors. Collaborate closely with various internal teams (e.g., Security, Compliance, Engineering, Vendor Management) to ensure a holistic approach to vendor risk management. Stay updated on the latest IT audit trends , security vulnerabilities, and Google's evolving infrastructure and security landscape. Contribute to the continuous improvement of the VOVO IT audit program and methodologies. Other Requirements Minimum Qualifications: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse audiences. Able to work independently and flexible with shift timings Use of tools such as Google spreadsheets, pivot tables, databases, command line interfaces Knowledge of SQL and markup will be added advantage Should be a team player and work collaboratively internally with stakeholders and externally with suppliers Experience auditing within a large-scale, complex technology environment (e.g., Google Cloud Platform, other hyperscale clouds). Familiarity with Google's internal tools, systems, and security protocols, specifically related to vendor access and infrastructure. Strong analytical, problem-solving, and critical thinking skills. Proven ability to work independently and manage multiple audit engagements simultaneously. Work Experience Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. 3+ years of Technical Helpdesk/Customer Service/Access Management Environment 2+ years of experience in IT audit, information security, or risk management, with a focus on infrastructure and/or vendor assessments. Strong analytical, problem-solving, and critical thinking skills. Location Client Office, Gurgaon, India Other requirements Shifts fixed (2:30PM – 12AM) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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