Senior Team Lead

Job description

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc). The incumbent monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management and other parameters for In-transit network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution. The incumbent initiates the transport incident deviation report for in transit deviations and starts the Claims Management process when relevant (product rejected by Quality authority). This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead. Non-conventional office working hours are expected (night shifts, weekend shifts). Logger monitoring : Continuously oversee alarm systems, data and shipments from internal/external plants to market customs clearance and delivery, expanding scope as capability grows. Coordination and communication : Identify stakeholders and ensure timely, accurate communication for operational continuity. Intervention and emergency response : Activate response processes, track actions, communicate critical information and minimize impact of incidents during transportation. Post-intervention processes : Document incidents, streamline resolutions, categorize outcomes and initiate Claims Management where relevant. Data analysis : Analyze operational historical data to identify trends, improve practices and enhance decision-making. System maintenance : Maintain GCC system functionality, suggest enhancements and assess automation opportunities. Training and documentation : Provide input to maintain training materials, standard operating procedures and operational rulebooks. Key Responsibilities Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc). The incumbent monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management and other parameters for In-transit network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution. The incumbent initiates the transport incident deviation report for in transit deviations and starts the Claims Management process when relevant (product rejected by Quality authority). This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead. Non-conventional office working hours are expected (night shifts, weekend shifts). Logger monitoring : Continuously oversee alarm systems, data and shipments from internal/external plants to market customs clearance and delivery, expanding scope as capability grows. Coordination and communication : Identify stakeholders and ensure timely, accurate communication for operational continuity. Intervention and emergency response : Activate response processes, track actions, communicate critical information and minimize impact of incidents during transportation. Post-intervention processes : Document incidents, streamline resolutions, categorize outcomes and initiate Claims Management where relevant. Data analysis : Analyze operational historical data to identify trends, improve practices and enhance decision-making. System maintenance : Maintain GCC system functionality, suggest enhancements and assess automation opportunities. Training and documentation : Provide input to maintain training materials, standard operating procedures and operational rulebooks. Skill Requirements Qualifications – Level of Education Bachelor’s degree in business administration, Supply Chain or Logistics. Qualifications – Experience 2+ years in the pharmaceutical / medical device / life science industry with GDP expertise in Transportation, Logistics and Supply Chain. Experience in Control Tower, Command Center or Call Center roles is preferred. Qualifications – Languages English, Others Qualifications – Computer Skills Proficiency in all standard MS applications. Competencies – Personal Capabilities Technical proficiency in Transportation, Supply Chain, Cold Chain Logistics, Trade & Customs, Compliance. Collaboration, effective communication, responsibility and honesty. Manage high-pressure situations with tenacity, resiliency and ownership. Critical thinking, problem solving, and attention to detail. Time management and organizational skills. Willingness to learn, adaptability, and flexibility. Strong analytical skills for synthesizing data to aid decision-making. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with You