Senior Training & Education Specialist - CRM

Job description

We anticipate the application window for this opening will close on - 20 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Cardiac Rhythm Management (CRM) Strategic Learning Solutions team, a part of Global CRM Medical Education, is looking for an enthusiastic and experienced individual with a passion for learning to join our team! Our highly talented team leads the creation and implementation of product training solutions to support the safe and effective use of Medtronic’s products and therapies in the global marketplace. Careers That Change Lives: In this role you will work closely with key stakeholders including our marketing partners, engineering teams, field sales and service organizations, and healthcare professionals to gather learning objectives and requirements to create innovative learning solutions that meet the needs of our business and customers. You will partner with cross-functional leaders and stakeholders to understand business learning needs and design a comprehensive education solution for field and customer product training. You will lead and manage the creation of high-quality training materials such as elearning courses, presentations, tip-cards, videos, and other educational resources to support our learning solutions while following our standard processes and policies. You will partner closely with our marketing partners and service organization to deploy and implement various learning programs to enable the field to deliver customer training. As a training and education specialist, you will also manage a portion of our portfolio of continuing education, ensuring that our customers can get the right information when they need it. This exciting and fast-paced position will allow you to apply your technical expertise and past experiences to create meaningful solutions to help our employees and customers contribute to exceptional patient care around the globe. A Day in the Life: In this role, you will: Lead the development and continuous improvement of our product training programs and strategies on Medtronic CRM products, therapies, and procedures with a focus on the patient care solutions portfolio. Create and lead product education strategy from needs analysis through implementation and evaluation. Manage all project phases and regularly communicate the status of activities to all relevant stakeholders. Develop compliant high-quality field and customer training materials including elearning courses, presentations, videos, and other educational materials. Partner with a wide range of cross-functional partners and stakeholders to design, development, and implement a wide range of learning solutions. Ensure all policies and procedures are followed, project deadlines are met, and that all stakeholders have been engaged throughout the project. Work cross-functionally to seek out diverse perspectives and viewpoints from various departments to create inclusive learning solutions. Navigate ambiguous problems and conflicting priorities to create learning solutions that achieve learning and performance goals to support the business and broader organization. Engage and manage vendors and contractors to execute the tactical logistics to create training content on time and within budget. Must Have (minimum requirements): Prior experience in the Cardiac Rhythm Management industry Bachelor’s degree and at least 7 years of work experience involving technical training and education in any of the following areas: hospital/clinical, sales/sales support, or engineering (5 years with Advanced Degree) Nice To Have: Experience working with CRM customers and an understanding of their remote monitoring educational needs Instructional design experience Experience working on multiple, simultaneous projects that require both strategic thinking and high-speed tactical execution Familiarity with traditional and modern training methods, tools, and learning principles Knowledge of a variety of instructional strategies including instructor-led, eLearning, and virtual instructor-led training For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$87,200.00 - $130,800.00 ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compe