Application Support Engineer

Job description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, your day revolves around acting as a software detective, diligently investigating and resolving issues that arise within various components of essential business systems. You will engage in continuous monitoring and troubleshooting to ensure the smooth operation of these systems, collaborating with different teams to maintain system stability and performance. Your role involves a proactive approach to identifying potential problems before they impact business functions, contributing to a reliable and efficient technology environment that supports organizational goals. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to escalate and resolve complex technical issues. - Document and communicate findings and resolutions clearly to stakeholders. - Assist in the development and improvement of support processes and procedures. - Provide guidance and support to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong knowledge of network protocols, hardware, and software components. - Experience with network monitoring and diagnostic tools to identify and resolve issues. - Ability to analyze system logs and performance metrics to troubleshoot network-related problems. - Familiarity with configuring and maintaining routers, switches, and firewalls. - Understanding of security principles and best practices related to network infrastructure. Additional Information: - The candidate should have minimum 2 years of experience in Network Infrastructures. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.