Workplace Experience Associate

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Deliver on CRE's Purpose to Delight the Customer through the four Keys: Safety, Courtesy, Community, and Efficiency Supports a single site (Hub, Club or Ramp) Creating an exceptional workplace experience for our customers, creating a vibe and developing a community The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees As a representative of Equinix and the CRE org, the Workplace Experience Associate will play a crucial role in creating an environment that is welcoming, professional and reflects our company values You will create and experience and a sense of community in the workplace through various means, including on-site events, ensuring quality and consistency of experience You will get to know your customers well so you can anticipate their needs before they arise and can enhance and personalize their experience Behaviors Maintain a consistently positive, pleasant and helpful demeanor at all times and remain calm under pressure Project a welcoming attitude by offering a warm and friendly smile, and open body language Maintain a professional demeanor and foster positive relationships with team members, vendors, and stakeholders. Excel as an effective communicator Dress the part; smart/tech casual, present as professional, neat, and well-maintained Demonstrate integrity, dependability, responsibility, accountability, self-awareness, compassion and a strong work ethic Have a self-starting, proactive, and can-do attitude. Don't wait to be told to resolve an issue or deliver a great experience to customers. Take initiative to identify potential issues of areas for improvement and implements proactive solutions Demonstrate adaptability and grace under pressure, effectively navigating unexpected circumstances. Resolve issues and have difficult conversations discretely, achieving a positive outcome Be an energetic person displaying a customer-centric attitude. Resolve challenges with discretion and empathy, achieving mutually beneficial resolutions Model Equinix's culture and values, actively encourage the inclusivity, wellness and sustainability Treat your CRE colleagues as your customers and encourage a high trust team environment Responsibilities F&B May have oversight of catering for breakfast / lunch and events including budget ownership, menu planning and food service quality control, manage Hive (Pantry) services with full ownership Office communications Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration Coordinate office-wide events and meetings, capturing moments to promote organizational culture and camaraderie. Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools Event Execution Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees Create marketing materials and promotional efforts, leveraging social platforms to generate excitement Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences Vendor management Oversee event vendor selection, onboarding, and performance evaluation, nurturing positive partnerships Ensure compliance with vendor contracts, service level agreements, and performance expectations Adhere to contractual agreements and service standards, resolving issues promptly and professionally Manage procurement processes efficiently, optimizing cost-effectiveness and quality Delighting the Customer Cultivate a positive vibe through fun and engaging activities Provide surprise and delight customer opportunities to create a great workplace experience Turn the office into a community through activities and interactions that bring people together Safety Make the safety of our customers your first priority Know and be able to implement emergency response plans If only person on site: Be an emergency point of contact out of hours and respond to emergencies as part of the call tree Follow escalation process for various circumstances: Low level budget concern: escalate to next in seniority Outside your expertise: escalate to next in seniority Customer complaint: escalate to next in seniority Business disruption: escalate to Director Life safety: escalate to Director Courtesy Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed Provide direction and information to vendors, service providers and Corporate Real Estate (CREW) as required to ensure excellent coordination Ensure timely and professional responses/communications to internal and external stakeholders Treat your CRE colleagues as customers and support them as needed to ensure CRE's collective success. Communicate updown-across the CRE org, sharing information, insights and ideas so broader team are 'on the same page' and can better serve the customer Community Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies Deliver on the responsibilities of the Workplace Experience Associate role while illustrating Equinix's core values and the Purpose of CRE to delight our customers You will be seen as the person who 'brings the fun' to the office, developing a welcoming and collaborative community environment amongst our customers through events and activities that create a buzz You will be the go-to person for our customers through the personalized approach you take and your ability to anticipate their needs before they arise Efficiency Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires in particular, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT) Qualifications Skills and Qualifications Bachelor’s degree in Hotel Management / related feild preferred 5 plus years of relevant experience in corporate events, hospitality, and workplace experience Proven expertise in end-to-end corporate event management, from conceptualization and planning to execution and closure Hands-on experience in vendor management, F&B services, hospitality operations, and event logistics Experience in budget planning, cost management, and vendor negotiations Strong stakeholder management, communication, and interpersonal skills Ability to independently manage multiple events and initiatives with minimal supervision Strong organization