Content Strategist, Help Center

Job description

The Help Center team empowers people to successfully use Meta products by providing effective and accessible help that resolves issues. We manage help center and scaled support content for the billions of people who use Meta’s family of apps, business tools and hardware products. Our mission is to build the most reliable and innovative help ecosystem in the world, where people can easily self-resolve any issues they have when using Meta products. Knowledge content is the source of truth for that ecosystem: for customers, for support agents, and increasingly for the AI models that resolve issues at scale. We don’t just write content; we power the intelligence behind scaled support. We’re looking for an experienced content strategist to develop and optimize self-serve help content for a portfolio of Meta products. You’ll join a team of content strategists supporting advertisers, creators, businesses and everyday consumers. Beyond writing and maintaining source-of-truth content, you’ll build and evaluate the training data, prompts and LLM judges that make AI-powered support reliable. You'll work with a high degree of autonomy to understand your audience's needs and design content solutions for products ranging from mature and established to those just being introduced to the world.