Tokyo Order Management Specialist JPN

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description To support daily operations for APAC fulfillment and inbound support for all our products and manage VAS projects. 1. Daily operations for B2B/B2C/B2G/Components with direct oversight into the status, process and operations. Manage daily shipment arrangements for all our products and to build knowledge to our systems and processes to lead the whole process. Work cross-functionally with internal teams as well as local 3PRs and forwarders. 2. Lead for VAS/bundling projects Key in country support both for global VAS requirements and communicate those more broadly across key global stakeholders. The role would also take lead for all in-region kitting, VAS, bundling, and any flashing needed. Manage the 3PRs in the VAS process and progress and to monitor costs to each project. 3. Manage daily inbound/outbound issues/resolutions. Ensure the process of inbound/outbound shipments are smooth and to solve any ad-hoc issues/problems. 4. Drive Product Information EDI integration for our selected warehousing provider. Ensure SKU setup completion to prepare for launch schedules. 5. Day-to-day management of metrics for 3PRs. As we scale this process it will require significant visibility and communication across teams to ensure we keep to business metrics. Eg. OTS, auto releasing, costs etc. The ideal candidate will have a lead role in resolving contract issues in relation to delinquent accounts, including engaging and coordinating with internal groups, communicating with customers to identify potential issues, and driving resolution of issues through to completion. Candidates must have exceptional customer service and project management skills, be a confident and polished communicator and writer and possess a technical aptitude. A self starter willing to suggest change to enhance current processes. Comfortable in conducting outbound calls to customers and moving contract issues and resolutions forward. The ideal candidate must also have demonstrated ability to manage multiple tasks efficiently, excellent judgment and can work productively in a fast-paced, team-oriented environment. Someone with prior sales experience is a must. To support daily operations for APAC fulfillment and inbound support for all our products and manage VAS projects. 1. Daily operations for B2B/B2C/B2G/Components with direct oversight into the status, process and operations. Manage daily shipment arrangements for all our products and to build knowledge to our systems and processes to lead the whole process. Work cross-functionally with internal teams as well as local 3PRs and forwarders. 2. Lead for VAS/bundling projects Key in country support both for global VAS requirements and communicate those more broadly across key global stakeholders. The role would also take lead for all in-region kitting, VAS, bundling, and any flashing needed. Manage the 3PRs in the VAS process and progress and to monitor costs to each project. 3. Manage daily inbound/outbound issues/resolutions. Ensure the process of inbound/outbound shipments are smooth and to solve any ad-hoc issues/problems. 4. Drive Product Information EDI integration for our selected warehousing provider. Ensure SKU setup completion to prepare for launch schedules. 5. Day-to-day management of metrics for 3PRs. As we scale this process it will require significant visibility and communication across teams to ensure we keep to business metrics. Eg. OTS, auto releasing, costs etc. The ideal candidate will have a lead role in resolving contract issues in relation to delinquent accounts, including engaging and coordinating with internal groups, communicating with customers to identify potential issues, and driving resolution of issues through to completion. Candidates must have exceptional customer service and project management skills, be a confident and polished communicator and writer and possess a technical aptitude. A self starter willing to suggest change to enhance current processes. Comfortable in conducting outbound calls to customers and moving contract issues and resolutions forward. The ideal candidate must also have demonstrated ability to manage multiple tasks efficiently, excellent judgment and can work productively in a fast-paced, team-oriented environment. Someone with prior sales experience is a must. Mandatory Skills: Product Testing . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... 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