Returns Specialist – 1st Shift

Job description

Work Flexibility: Onsite Schedule: Mon – Fri, 7:00am – 3:30pm, OT available What You Will Do: As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence. Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs) Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers What You Need: Required High School Diploma or GED Ideally 2-4 years relevant experience Preferred Clerical/administer work in a manufacturing, supply change or customer service environment ERP systems experience (SAP) $32.10 Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.