Wellington Service Delivery Manager WGN

Job description

We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. We are seeking a Service Delivery Manager to take end to end accountability for the delivery of a key Fujitsu government client based in Wellington. Join a high performing Wellington based team and work alongside an experienced Director who is passionate about knowledge sharing and development. This role offers a dynamic mix of client site engagement, giving you exposure to diverse stakeholders and projects. This customer facing role brings together Fujitsu delivery teams and partners to create an integrated and consistent service experience. You will be the primary operational contact for service delivery matters, establish effective governance and escalation pathways, and strengthen customer confidence through reliable, transparent and outcome focused delivery. Working closely with the Client Relationship Manager and teams across Fujitsu, you will connect day to day service performance with the customer’s priorities, account strategy and longer-term success. Furthermore you will: Lead end-to-end delivery of contracted services across applicable Fujitsu lines of business. Bring internal delivery teams, partners and suppliers together as one coordinated service team. Act as the primary operational contact for service delivery matters, customer issues and escalations. Establish effective customer and internal governance, including service reviews, operational forums and performance reporting. Manage service performance against agreed Service Level Agreements and Experience Level Agreements. Build a detailed understanding of the customer’s business, operating environment, priorities and challenges. Drive continuous improvement and innovation using insights, analytics, automation and recognised service-management practices. Lead operational readiness for new or changed services and coordinate transition and transformation deliverables. Manage contractual commitments, account planning, service risks, technical roadmaps and lifecycle considerations. Lead and develop direct and virtual teams while maintaining appropriate resourcing and capability forecasts. Manage forecasting, accruals, revenue, delivered gross margin, invoicing and billing matters. To be successful in this role we are looking: At least five years’ experience in Service Delivery Management or a related role. Demonstrated knowledge of service delivery management practices and standards. Proven capability in customer engagement, stakeholder mapping and relationship management. Experience establishing and leading operational governance. Experience managing the financial and commercial aspects of contracted services. Ability to lead and influence virtual or matrix-based teams. Strong customer service, communication, negotiation and conflict-management skills. Sound financial, commercial, analytical and risk-management capability. We are on the hunt for an experienced service delivery professional who can bring customers, technical teams, partners and commercial stakeholders together around shared outcomes. Please apply now! Why Fujitsu? We are an organisation with strong values and a history of respecting fairness and equality while promoting diversity, equity and inclusion. We bring together different perspectives and talents in an environment where people are encouraged to bring their full selves to work. We call this Be Completely You. An inclusive culture that puts people first. Tailored career paths that support professional and personal development. The opportunity to work within a trusted global technology organisation. Reward and recognition programs, flexible work offerings and volunteering leave. A values-led environment grounded in aspiration, trust and empathy. Commitment to diversity, equity and inclusion |As an inclusive employer, Fujitsu welcomes applications from people with diverse backgrounds and experiences. If you do not meet every requirement in this advert, we encourage you not to rule yourself out. We value inclusion, collaboration, adaptability, courage and integrity alongside technical and professional capability. For more information, please email careersapac@fujitsu.com. Relocation Supported: No Visa Sponsorship Approved: No Copyright 1995 - 2024 Fujitsu Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube