Waiblingen After Sales Technical Support Specialist (mfd) BW 71334

Job description

We are looking for an After-Sales Technical Support Specialist (m/f/d) to support our Smart Grid Solutions business. In this role, you will be the owner of technical customer cases throughout their entire lifecycle. You will serve as the central coordination point between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering, ensuring that customer issues are handled in a structured, professional, and timely manner. You will be responsible for driving technical cases from initial issue identification through final resolution and documented closure. Your success will be measured by the speed, quality, and effectiveness of issue resolution, as well as the quality of communication with customers and internal stakeholders. Job Requirements Own and drive technical customer cases from initial assignment through final resolution and documented closure Act as the primary coordinator between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering Serve as the main customer-facing contact for technical after-sales topics and ensure professional, timely, and transparent communication Perform structured troubleshooting, diagnostics, and technical issue classification Assess, prioritize, and manage technical cases based on customer impact, business urgency, and complexity Coordinate RMA, quality, and technical product-related cases end-to-end Create, maintain, and manage Quality Action Boards (QABs) Ensure all relevant technical information, customer feedback, findings, and supporting documentation are complete and accurately documented Upload and maintain QAB information within quality management systems and portals to enable efficient investigation and processing by Quality teams Prepare complete and well-structured technical case documentation before escalation to Quality, Engineering, Product Management, or Field Application Engineering Coordinate investigations and follow-up activities across internal stakeholders while maintaining overall ownership of the case Track open actions, drive timely responses, and ensure agreed actions are completed Maintain accurate documentation in CRM, ticketing, and quality management systems Identify recurring technical issues and contribute to product, process, and quality improvements Support Sales with spare parts, service-related topics, and after-sales activities Participate in selected customer visits together with Field Application Engineers when required for complex technical investigations What your background should look like Technical degree, vocational qualification, or equivalent experience in Electrical Engineering, Electronics, Automation, Mechatronics, or a related technical field Experience in technical customer support, after-sales support, application engineering, quality support, technical service, or a comparable customer-facing technical role Strong understanding of electrical power distribution systems and medium-voltage applications Knowledge of medium-voltage switchgear applications, voltage detecting systems (VDS), fault passage indicators (FPI), earth fault indicators (EFI), fault localization, and related smart grid monitoring technologies Hands-on experience with: Technical troubleshooting and diagnostics; Customer complaints and technical issue resolution; Quality case and RMA handling; Technical documentation and case management Strong communication skills and ability to translate technical topics into clear customer communication Structured, proactive, and solution-oriented working style Ability to coordinate multiple stakeholders and manage competing priorities Comfortable working across functions such as Sales, Engineering, Product Management, Quality, and Operations Experience with CRM, ticketing, or quality management systems (e.g., Salesforce) is an advantage Fluent English language skills; additional languages are a plus Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! • Competitive Salary Package • Performance-Based Bonus Plans • Health and Wellness Incentives • Employee Stock Purchase Program • Community Outreach Programs / Charity Events • Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Job Locations: Biegelwiesenstr. 24 Waiblingen, Baden-Württemberg 71334 Germany Posting City: Waiblingen Job Country: Germany Travel Required: Less than 10% Requisition ID: 154042 Workplace Type: Onsite External Careers Page: Customer Service Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. 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