Bucharest AI Engineer ROU 20334

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution. ͏ ͏ ͏ Mandatory Skills: AI Cloud Consulting . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Primiți alerte de joburi Primiți notificări când avem poziţii deschise și alte știri relevante despre carieră ">Înregistrare > Veniţi alături de joi Explorați poziţiile deschise care se potrivesc intereselor și abilităților dvs. / voastre ">Căutati locuri de muncă > Dacă întâlniţi e-mailuri, reclame sau persoane suspecte care oferă locuri de muncă la Wipro, vă rugăm să ne trimiteți un e-mail la helpdesk.recruitment@wipro.com . Nu trimiteți CV-ul prin e-mail la acest ID, deoarece nu este monitorizat pentru CV-uri și aplicații de carieră. Orice plângeri sau nelămuriri cu privire la practicile de angajare neetice/neloiale trebuie direcționate către Grupul nostru de Ombuds la ombuds.person@wipro.com . Suntem un angajator cu șanse egale. Toți solicitanții calificați vor fi luați în considerare pentru angajare fără a ține cont de rasă, culoare, castă, credință, religie, sex, stare civilă, vârstă, origine etnică și națională, identitate de gen, expresie de gen, orientare sexuală, orientare politică, statut de dizabilitate, statut de veteran protejat sau orice altă caracteristică protejată de lege. Wipro se angajează să creeze un loc de muncă accesibil, favorabil și incluziv. Amenajări rezonabile vor fi oferite tuturor solicitanților, inclusiv persoanelor cu dizabilități, pe tot parcursul procesului de recrutare și selecție. Amenajările trebuie comunicate înainte de cerere, acolo unde este posibil, și vor fi revizuite individual. Wipro oferă oportunități egale tuturor și prețuiește diversitatea. 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