Sr Subject Matter Expert (Support&Ops)

Job description

Configuration and administration of IBM z/OS mainframe network software. Configuration and administration of network related 3rd party system software. Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. Act as a Mainframe Networking resource for internal and external projects. Monitor the performance of mainframe networking components and instigate remedial action. Production of clear technical documentation as appropriate Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: Experienced technician with basic skills in most and more advanced skills in some of the following: TCP/IP and associated products/protocols SNA, VTAM, APPN/Enterprise Extender Connect Direct and other file transfer products Session Management products eg. TPX, Teleview, CL/Supersession Network Management products eg. NETVIEW, Netmaster/TCPIP Print server products eg. VPS Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation. Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work. Ability to communicate clearly at all levels while working either individually or as a team player is essential. Strong English language skills are a requirement for this role. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. 3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities. 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders Skill Requirements Configuration and administration of IBM z/OS mainframe network software. Configuration and administration of network related 3rd party system software. Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. Act as a Mainframe Networking resource for internal and external projects. Monitor the performance of mainframe networking components and instigate remedial action. Production of clear technical documentation as appropriate Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: Experienced technician with basic skills in most and more advanced skills in some of the following: TCP/IP and associated products/protocols SNA, VTAM, APPN/Enterprise Extender Connect Direct and other file transfer products Session Management products eg. TPX, Teleview, CL/Supersession Network Management products eg. NETVIEW, Netmaster/TCPIP Print server products eg. VPS Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation. Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work. Ability to communicate clearly at all levels while working either individually or as a team player is essential. Strong English language skills are a requirement for this role. Other Requirements Configuration and administration of IBM z/OS mainframe network software. Configuration and administration of network related 3rd party system software. Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. Act as a Mainframe Networking resource for internal and external projects. Monitor the performance of mainframe networking components and instigate remedial action. Production of clear technical documentation as appropriate Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: Experienced technician with basic skills in most and more advanced skills in some of the following: TCP/IP and associated products/protocols SNA, VTAM, APPN/Enterprise Extender Connect Direct and other file transfer products Session Management products eg. TPX, Teleview, CL/Supersession Network Management products eg. NETVIEW, Netmaster/TCPIP Print server products eg. VPS Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation. Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work. Ability to communicate clearly at all levels while working either individually or as a team player is essential. Strong English language skills are a requirement for this role. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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