Trust & Safety New Associate - GTNS - Viacon - Persian (CL13)

Job description

Trust & Safety New Associate – Viacon – Persian (CL13)Location: Sandyford, Dublin 18, Ireland Contract Type: Full-time, 12-month fixed-term contract (with the possibility of extension) Working Hours: 40 hours per week, with flexibility required to work in a 24/7 operational environment. About the Role Accenture is a trusted and experienced partner to leading technology platforms and global organisations. Through our Trust & Safety and Responsible AI services, we help create safer online environments while supporting clients in improving the quality, reliability, and integrity of their digital platforms. Our Trust & Safety team plays an essential role in protecting online communities by reviewing digital content, evaluating AI-generated responses, and identifying potential risks across online platforms. As a Trust & Safety New Associate – Viacon, you will be responsible for reviewing and analysing various types of content, including user profiles, audio, videos, text, and AI-generated responses. You will also contribute to the evaluation and improvement of AI systems, helping ensure that content and model responses align with established safety standards, client policies, and responsible AI principles. This is an opportunity to gain hands-on experience in Trust & Safety and Responsible AI while making a meaningful contribution to creating a safer digital environment. Key ResponsibilitiesContent Review & Moderation Review, classify, and, where required, remove content in accordance with client policies, guidelines, and established procedures. Analyse user profiles, audio, video, and text-based content using designated tools and platforms. Investigate, resolve, or escalate content-related issues reported by users or identified through automated systems. Apply client policies consistently and objectively when making content moderation decisions. Stay informed of updates to client policies, procedures, and content moderation guidelines. Responsible AI & Model Evaluation Evaluate AI-generated content to identify potential safety concerns, policy violations, and inappropriate responses. Develop and execute prompt strategies to test large language models (LLMs) across different scenarios, including sensitive topics such as medical and legal advice. Analyse AI model responses to assess appropriateness, policy compliance, refusal behaviour, and the use of disclaimers in accordance with client guidelines. Identify potential weaknesses, inconsistencies, and risks in AI-generated responses. Support the evaluation of AI systems through structured testing and adversarial scenarios. Collaboration & Continuous Improvement Collaborate with team members to identify trends, share findings, and improve the understanding of Trust & Safety and Responsible AI challenges. Escalate complex cases and potential policy concerns to the appropriate teams. Contribute to the development and improvement of content moderation processes, best practices, and responsible AI guidelines. Stay informed about emerging developments in generative AI, online safety, and responsible AI governance. Important Information – Content Exposure & Well-beingThis role involves meaningful work that contributes to improving online safety and responsible AI practices. However, certain aspects of the position may be challenging. As part of your responsibilities, you may be directly or indirectly exposed to potentially sensitive, disturbing, or objectionable content, including graphic, violent, sexual, or otherwise inappropriate material. You may also be required to engage with challenging or adversarial AI scenarios to assess model behaviour and safety. Due to the nature of the role, you may also be exposed to flashing lights or contrasting light and dark patterns. Emotional resilience, strong coping strategies, and effective stress-management skills are essential for this position. At Accenture, employee health and well-being are a priority. We provide dedicated resources and support to help our Trust & Safety professionals manage the challenges associated with their responsibilities. Active participation in Accenture's well-being support programme is a requirement of this role. The programme is specifically designed for the Trust & Safety community and promotes individual and collective well-being Basic Qualifications / Skills Required Strong emotional resilience, coping abilities, and stress-management skills. Excellent comprehension, communication, and proficiency in English and Persian. Ability to perform responsibilities objectively and impartially, without allowing personal beliefs or biases to influence decisions, in accordance with client policies. Strong attention to detail and accuracy. Ability to synthesize, evaluate, and analyse information from multiple sources. Strong critical-thinking, problem-solving, and decision-making skills. Preferred Qualifications Strong interest in and understanding of responsible AI, internet platforms, digital technologies, and internet culture. Good cultural awareness and understanding of political and social developments in the relevant market or region. Ability to adapt to changing priorities and work effectively in a fast-paced environment. About Accenture Accenture is a leading global professional services company that helps organisations build their digital core, optimise operations, accelerate revenue growth, and enhance services. With expertise across technology, consulting, operations, digital transformation, cloud, and security, we combine innovation and human ingenuity to create lasting value for our clients, people, and communities worldwide. To learn more, visit www.accenture.com. Benefits of Working at AccentureOpportunity to work for a leading global organisation. Comprehensive training and professional development. Company-sponsored social events and team engagement activities. Career progression and internal growth opportunities. Diverse, inclusive, and collaborative working environment. Language Assessment As part of the recruitment process, candidates will be required to complete an English language assessment and a language assessment relevant to the position. Candidates will be informed of the required proficiency levels to successfully perform the responsibilities of the role. Night Shift Requirements If the position requires night-shift work, employees must complete a night worker health assessment. Fitness to work night shifts is a requirement of continued employment in a night-shift role. Employment may be terminated if an employee is unable to meet this requirement. Trust & Safety – Content Moderation DisclaimerContent moderation is meaningful and important work, but it can also be challenging. Depending on the responsibilities of the role, employees may be directly or indirectly exposed to potentially sensitive, disturbing, or objectionable content. Strong emotional resilience, effective coping strategies, and stress-management skills are therefore essential. At Accenture, we prioritise the health, safety, and well-being of our people. We provide dedicated support and resources to help employees manage the challenges associated with Trust & Safety responsibilities. Employees are encouraged to actively participate in Accenture's well-being support programme, specifically designed for the Trust & Safety community, to develop skills that support both individual and collective well-being. Visual Content Advisory Due to the nature of the role, employees may frequently be exposed to flashing lights or contrasting light and dark patterns. Inclusion, Diversity & Equal OpportunitiesAccenture is an equal opportunities employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can reach their full professional potential. We welcome applications from all sections of society and do not discriminate on the basis of race, religion or belief, ethnic or national origin, disability, age, citizenship, m