Operations Manager

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Position Summary Lead the Operations Department with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. Serve as a creative and proactive leader of the management team, with a strong focus on continuous improvement. Provide exceptional support to customers, team members, and shareholders. Location This position will be based onsite at our manufacturing facility in Gurnee, IL. What Will You Do? The Operations Manager leads operational execution across leadership, functional, and technical management responsibilities. Responsibilities include, but are not limited to, the following: Leadership & Management Responsibilities: Recruitment & Retention Recruit, interview, and hire Functional Managers. Coach Functional Managers throughout the interviewing and hiring process. Monitor team member turnover, identify key factors that can be improved, and implement improvements. Employee & Team Development Identify individual and team strengths and development needs on an ongoing basis. Create and/or validate training curriculum within the area of responsibility. Coach and mentor Functional Managers to deliver excellence to every internal and external customer. Create and manage succession plans for Functional Managers. Performance Management Establish clear, measurable goals and objectives to evaluate individual and team results, including operational metrics, project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, and personal development goals. Solicit ongoing feedback from Workcell members, Business Unit Managers (BUMs), and Functional Managers regarding the Functional Manager's contribution to the team. Provide ongoing coaching and counseling to Functional Managers based on feedback. Express pride in staff and encourage team members to recognize their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and teams to continuously improve key operational metrics and achieve organizational goals. Coordinate the activities of large teams and keep them focused during times of crisis. Communication Ensure recognition and rewards are managed fairly and consistently within the area of responsibility. Provide communication forums for the exchange of ideas and information within the department. Organize verbal and written ideas clearly and use an appropriate business style. Ask questions and encourage input from team members. Assess the communication styles of individual team members and adapt communication accordingly. Functional Management Responsibilities: Business Strategy & Direction Create and communicate strategic direction for the site. Define, develop, and implement strategies that contribute to corporate strategic direction. Provide regular updates to Functional and Corporate Operations Managers on strategy execution. Cost Management Identify creative opportunities to reduce costs by streamlining processes and systems, including modifying responsibilities, consolidating tasks, eliminating non-value-added processes, and re-engineering processes and systems. Utilize tools to monitor departmental costs and cost trends, continuously seeking opportunities to improve value. Provide feedback to Business Unit Managers (BUMs), Workcell Managers (WCMs), and Functional Managers (FMs) regarding costs and cost trends. Forecast Development & Accuracy Prepare timely forecasts for the campus. Compare forward forecast results with historical actual results to assess and analyze trends. Technical Management Responsibilities: Drive continuous improvement through trend reporting, analysis, and metrics management. Assess the adequacy of data-gathering methods utilized by the workcells. Ensure procedures and work instructions are efficient and not redundant. Offer new ideas and suggestions for improvement, and identify and implement practices and processes that are "best in field." Demonstrate a commitment to customer service by anticipating, meeting, and exceeding expectations, solving problems quickly and effectively, and making customer issues a priority. Establish new measurement systems where possible. Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. Ensure 100% adherence to all company policies and procedures, including Health and Safety and Quality requirements. Ensure all sensitive and confidential information is handled appropriately. Encourage team members to maintain in-depth experience and knowledge of emerging electronic, manufacturing, and materials management technologies. Support Jabil's continued leadership in developing and adapting effective advanced systems and methods. Support all company safety and quality programs and initiatives. Perform other duties and responsibilities as assigned. How Will You Get Here? Bachelor's degree or equivalent combination of education and experience. Advanced degree preferred. 8-10 years of manufacturing or operations experience, including a minimum 5 years in a leadership role managing managers and supervisors. Hands-on leader who leads from the front and drives culture and change. Willingness to be on the floor and flex across shifts as the business requires. Experience in a complex, matrixed, fast-paced manufacturing environment Ability to influence customers, executives, and peers at all levels. Strong safety mindset and a record of building a safety culture. Working knowledge of operational metrics, labor planning, financial management, and continuous improvement tools. Proficiency with Workday, SAP (ERP/MES), and Microsoft Office. Willingness to be on the floor and flex across shifts as the business requires. Ability to read, analyze, interpret, and communicate information from common scientific and/or technical journals, financial reports, and legal documents. Ability to respond effectively to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry. Physical Demands The physical demands described are representative of those required to successfully perform the essential functions of this position. The team member must be able to work effectively under pressure while managing constantly changing priorities and deadlines. The role may require regularly sitting, standing, and walking, as well as occasionally lifting up to 15 pounds. The team member must be accessible to both production-floor and office staff and able to use required office equipment. Specific vision requirements include the frequent reading of written documents and use of computer monitors. Work Environment The work environment characteristics described are representative of those encountered while performing the essential functions of this position. The primary workstation is located in an office environment where the noise level is generally low. The team member may also frequently work on the manufacturing floor, where noise levels are typically low to moderate. Benefits Package with Jabil: Competitive base salary Short Term In