SOPORTE A PRODUCTOS FX L2 - SDS QRO.

Job description

SOPORTE A PRODUCTOS FX L2 - SDS QRO. Country: Mexico Key Responsibilities Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively. Manage, maintain and support business-critical applications and their operating environments. Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model. Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams. Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution. Liaise with internal stakeholders, external clients and third-party vendors. Identify process improvement opportunities and automate repetitive or manual support activities. Provide support for Liquidity Providers, pricing engines and aggregation platforms. Coordinate and provide support for vendor and third-party FX applications. Perform client onboarding onto eCommerce / FX platforms, including conformance testing and monitoring of client connections. Work with Network teams on SSL configuration/licensing and certificate renewals. Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes. Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows. Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation. Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required. Document incidents, known issues, operating procedures and new processes in Confluence. Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the global support model.