Senior Technical Program Manager, Trust & Infrastructure

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Technical Program Managers (TPMs) lead large-scale, cross-functional initiatives across Salesforce’s Technology & Products organizations, owning programs from initiation through closure. The Senior Technical Program Manager, Trust & Infrastructure is a senior individual contributor who leads programs migrating Salesforce customers and workloads onto and within Hyperforce, our infrastructure product built on third-party substrates like AWS and GCP. You’ll partner with leaders across Engineering, Capacity Planning, Product, Customer Enablement, and Operations to deliver predictable, low-risk migrations at global scale, spanning existing internal and external customers and net-new business. This is a fast-paced, dynamic environment with mission-critical deliverables and a steady stream of unforeseen challenges. It suits someone who thrives in a culture of ownership, delivery, and innovation. What You’ll Actually Be Doing Lead complex, multi-team migration programs from initiation through closure, aligning teams around scope, vision, and business goals, with clear milestones, governance, and success criteria. Drive programs across multiple migration types, including existing internal and external customers and net-new business, aligning targets, sequencing, and readiness with engineering and business partners. Run program cadences, including Steering Committee meetings, to make decisions, remove obstacles, and manage escalations, and publish clear status for leaders with risks, asks, and decisions up front. Track risks, issues, and dependencies, define program metrics, and use data and AI tools to guide priorities and speed up planning and reporting. You’re Our Person If... You have 8+ years of enterprise software/technical program or engineering management experience at an enterprise technology company, leading cloud infrastructure, platform migration, or SaaS programs. You’ve led complex, cross-functional technical programs end to end, including planning, dependency and risk management, governance, and stakeholder alignment. You understand public cloud infrastructure well enough to engage credibly with engineers on migration approaches and readiness. You turn technical risks into business impact and clear executive decisions, take ownership in ambiguity, and lead through influence without direct authority. Even Better If... You’ve led large-scale cloud or multi-cloud migrations, or infrastructure consolidation programs, for mission-critical SaaS at global scale. You have experience with Portfolio Management or tenant provisioning and routing systems. You’ve built scalable handoff, intake, or operating models across multiple teams. You have a related technical degree. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.