Warszawa Junior B2B Customer Service Officer With French

Job description

Provide excellent customer service to dedicated customers Support customers along the whole Order-To-Cash process Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers Cooperate with various departments locally and abroad (sales, finance, logistics, transport) Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards QUALIFICATIONS Bachelor or Master degree First relevant professional experience in sales administration and/or business customer service roles would be an advantage Experience with the SAP system, mainly in the SD module would be an advantage Experience in Salesforce would be an advantage Customer orientation and team work abilities Strong communication skills and ability to work in international environment Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment Upper-intermediate English and French BENEFITS We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year At work, our values are important to us: innovation, openness, flexibility and attractiveness ABOUT US At BASF, the chemistry is right . Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief. Apply now POL | POL BASF Polska Sp. z o.o. Logistics & Supply Chain Management Permanent 145458 Logistics and Supply Chain Poland Work model: Hybrid Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019